Front Desk (Beach Club) Job Vacancy in La Jolla Beach & Tennis Club, Inc. La Jolla, CA 92037 – Latest Jobs in La Jolla, CA 92037 – updated today

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Company Name : La Jolla Beach & Tennis Club, Inc.
Location : La Jolla, CA 92037
Position : Front Desk (Beach Club)

Job Description : The La Jolla Beach & Tennis Club is currently seeking a highly skilled Front Desk Agent to join our team at our beautiful oceanfront hotel!Be a part of the diverse team at La Jolla Beach & Tennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions, which are founded on family values and community mindedness. La Jolla Beach & Tennis Club, Inc. offers excellent benefits and a great work environment for our employees.
What we offer:

Free daily meal and salad bar
Free parking
Benefits including: Medical, Dental, Vision, 401K (based on employment status)
Paid vacation, sick, and holiday time
Dining discounts for employees (and up to 6 guests) at the Marine Room and The Shores Restaurant!
Property retail shop and hotel discounts
$500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club
$50 gift card for employees who can present their COVID-19 vaccination card

What we ask:

Consistently provide professional, attentive, and genuinely friendly service
Promote and follow LJBTC, Inc’s Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests

Schedule:

F/T shifts available, AM/PM
8 hour shifts vary between 6:00am and 10:30pm
Must be available to work some weekends and holidays

Pay Rate: $19.00/hour
SUMMARYCompletes front desk duties by checking in/out guests and acts as a standing concierge service. The Front Desk Clerk provides quality, 4 Diamond Service to guests that meets or exceeds expectations by anticipating guest needs, always maintaining a polite, friendly, professional demeanor. Promotes and follows LJBTC, Inc.’s Signature Service standards and requirements ensuring a lasting impression of exemplary service resulting in supremely satisfied and loyal members and guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

Maintains knowledge of current room types, rate structures, and features.
Takes and processes individual reservations.
Makes sure the guest feels well served.
Checks guests in and out while following 4 Diamond Service standards. Fills out appropriate forms for payment and posts information to computer system.
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
Reads the Communication Book (“The Red Book”) and makes relevant entries.
Dispatches daily maintenance calls and work request orders to Engineering.
Assists members and guests with items such as property amenities, directions, information about the area, etc.
Updates reservation system when reservations have been booked or canceled.
Uses voice mail, walkie talkies, and pagers at appropriate times.
Handles cash and charge transactions, maintains accurate records and balances at the end of each shift.
Balances bank at the end of each shift.
Informs housekeeping of checkouts and new arrivals.
Informs the proper channels (Housekeeping, Guest Booth and the AGM) of new arrivals, VIP arrivals etc.
Assist PBX operators during staffing shortages, periods of high volume or as needed.
Other duties may be assigned.

OUTCOMEService provided by front desk agents will have a great effect on the guest impression of the entire organization. Friendly and efficient guest service will enhance guest comfort and satisfaction.
QUALIFICATION REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
EDUCATION and/or EXPERIENCEHigh School diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience. Previous hotel/front desk/admin experience required. OPERA experience preferred.
LANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports, and correspondence. Ability to speak effectively in English to customers, members, employees, guests, and the general public.
MATHEMATICAL SKILLSAbility to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
REASONING ABILITYAbility to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to work in an efficient and professional manner with guests and members under limited supervision.
Apply on our website at https://www.ljbtc.com/careers
Job Type: Full-time

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