Guest Service Associate – Housekeeping Job Vacancy in IBIS Gurgaon, Haryana – Latest Jobs in Gurgaon, Haryana – updated today

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Full Details :
Company Name : IBIS
Location : Gurgaon, Haryana
Position : Guest Service Associate – Housekeeping

Job Description : Prime Function:
Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
Any matter which may affect the interests of ACCOR should be brought to the attention of the Management.

Key Responsibilities:
People Management
Establish and maintain seamless co-ordination & co-operation with all departments of ibis Gurgaon to ensure maximum cooperation, productivity, morale and guest service.
Interact with guests and personnel of the hotel in an efficient and friendly manner.
Provide effective support to the team to enable them to provide a range of effective and efficient services
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Provide high level of service standards.

Financial Management
Identify optimal, cost effective use of the resources.

Operational Management
Inspect room linen before placing in rooms and return below standard pieces to the respective person in Housekeeping.
Ensure to report to work on time and according to posted schedule.
Ensure to daily change soiled linens on beds and remake beds.
Strictly follow the lost and found procedures.
Ensure floor pantries and corridors & fire exits are as per the standards.
Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised.
Ensure to report any assigned rooms that do not require service “Do not Disturb” signs etc. to the in charge.
Report any malfunctioning of room equipment to the Housekeeper.
To abide by the mission statement of the hotel and of the department.
Ensure to take the responsibility for master keys of the assigned rooms.
Report any loss or damage to the in – charge.
Ensure to perform the following duties in the Public Area:
To dust furniture, fixtures and fittings
Vacuum the carpet.
Scrub, wash and clean the floor
Clean and arrange the equipment furniture as prescribed

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