GUEST SERVICES MANAGER Job Vacancy in USS Midway Museum San Diego, CA 92101 – Latest Jobs in San Diego, CA 92101 – updated today

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Company Name : USS Midway Museum
Location : San Diego, CA 92101
Position : GUEST SERVICES MANAGER

Job Description : SAN DIEGO, CASan Diego’s leading tourist attraction, the USS Midway Museum, is seeking an experienced customer service professional with a passion for training and motivating employees to deliver exceptional customer service.The positions works a regular daytime schedule Tuesday – Saturday and most holidays. The Museum is closed Thanksgiving and Christmas Day.SUMMARY OF RESPONSIBILITIES:

Motivate, inspire, and train audio tour ops, visitor information, & simulator staff/volunteers to deliver proactive, friendly service that exceeds our guests’ expectations.
Ensure your staff/volunteers have all the tools, supplies, and information they need to best serve our guests.
Represent Guest Services at weekly Special Events Operations meeting and coordinate support for events as needed.
Produce weekly schedule of staff/volunteers to cover audio tour, visitor information and simulator daily positions while accommodating staff requests for time off.
Collaborate with Admissions Manager to develop, maintain and deliver training for front-line Guest Services and Admissions employees and volunteers.
Maintain adequate staffing levels to fit attendance projections and undertake timely recruitment efforts for new staff/volunteers as needed.
Responsible for oversight of maintenance and inventory of all audio tour equipment.
Works on front line to help cover daily breaks as needed.
Provide administrative and management support to museum volunteer Knot Tying team.
Acts as a listening post for guests’ compliments and complaints – knows when to “break the rules” to provide exceptional service.

KNOWLEDGE, SKILLS/ABILITIES: EDUCATION/EXPERIENCE:

Bachelor’s degree or equivalent combination of education and experience.
2-4 years customer service supervisory/management experience in a museum, tourism public attraction or hospitality industry.
Minimum of 1 year supervising a team of 10 or more full-time employees.
Must have strong training program development background and strong desire to mentor/coach/inspire front-line hourly employees to deliver outstanding guest experience.
Experience working with volunteers a plus!

SKILLS/ABILITIES:

Demonstrate a passion and aptitude for delivering exceptional customer service.
Highly effective leadership skills, proven ability to lead a team.
Ability to lead collaborations with multiple parties and leadership skills to inspire, motivate, and gain trust from staff, partners, vendors, etc.;
Ability to interact with a wide variety of individuals in a professional manner.
Computer skills to include proficiency in MS Office applications, including Word, Excel, Outlook, and PowerPoint. Ticketing software experience a plus.
Team player – ready and willing to help wherever needed or assigned.
Excellent verbal and written communication skills.
Excellent organizational skills and high attention to detail.
Must be a “hands on” manager who is willing to step in and function as one of the team.

WORKING CONDITIONS: Job Conditions/Work Location: Working onboard a former Navy Aircraft Carrier in all weather conditions.Physical Requirements: Stretching and bending are moves commonly made throughout the day by employees working in this position. Frequent lifting, carrying, transporting, loading and unloading Audio equipment. Walking long distances, frequent twisting, bending and stooping, and standing for long periods of time. Must be able to lift up to 35lbs.Equipment Operated: Computer, facsimile, printer, scanner, telephone, audio tour component.
Job Type: Full-time

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