Help Desk Analyst Job Vacancy in San Antonio Water System San Antonio, TX 78212 – Latest Jobs in San Antonio, TX 78212 – updated today

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : San Antonio Water System
Location : San Antonio, TX 78212
Position : Help Desk Analyst

Job Description : Starting Hourly Rate: $16.7500. Rate of pay depends on qualifications.

Job Description

J
O
B SUMMARY

The Help Desk Analyst is responsible for providing first level problem resolution and support to the SAWS’ user community, documenting problems, escalating to higher levels as necessary and coordinating repairs by outside vendors. May assist customers via remote access, phone, or in person.

E
SS
E
N
T
I
A
L FUNCTIONS

Provides first level support and follow-up, through the Help Desk, to the SAWS’ user community regarding computer operations, hardware components, and software applications on multiple platform environments.
Interviews user, analyzes user’s concern, reviews procedures and actions taken by user, and instructs user to perform diagnostic procedures in order to determine and complete the resolution/escalation of the user’s concern.
Documents user’s concerns and associated resolutions through Work Order system.
Maintains technical knowledge by attending training, workshops, and reviewing publications.
Coordinates repair of printers, copiers, and laptops by outside venders.
Troubleshoots, configures, repairs, reimages, and issues laptops.
Performs remote troubleshooting and installation of software applications.
Applies procedures for Microsoft Office Professional Software Suite, Microsoft Windows 2000 or later version, Attachmate EXTRA!, Symantec Anti-virus software, Microsoft Exchange e-mail, Kronos time and attendance software, Helpdesk management software, and various mainframe-based software applications.
Applies procedures for Network interface software, Web technology and relational database as they relate to solving basic connectivity problems.
Establishes and maintains effective working relationships and public relations.
Performs other duties as assigned.

D
E
C
I
S
I
O
N MAKING

This position works under general supervision.
This position provides functional guidance and may train lower level employees.

M
I
N
I
M
U
M REQUIREMENTS

High School Diploma or GED.
Two years’ experience performing help desk functions or related work.
Proficient in word processing, spreadsheets, databases, time and attendance, and presentation software.
Knowledge of Windows operating systems, networking and database concepts.
Proficient in customer support skills.
Ability to report to work on time, maintain a good attendance record, and work all designated work schedules.

P
RE
F
ERRE
D QUALIFICATIONS

Associate’s Degree in Computer Science or Information System from an institution accredited by a nationally recognized accrediting agency.
Microsoft Certified Desktop Support Technician or A+ certification.

J
O
B DIMENSIONS

Communicates effectively, verbally and in writing.
Contact with internal customers, co-workers and outside venders.

PHYSICAL DEMANDS AND WORKING CONDITIONS Requires visual acuity, speech and hearing. Constantly works in an office environment and sits for prolonged periods. May be required to work hours other than the regular daytime schedule such as nights, weekends and holidays.

San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers. From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following:

Competitive, market-based salaries
Performance-based incentives
Medical benefits
Dental benefits
Life insurance
Prescription drug program
Vision care plan
Two retirement plans
Deferred compensation plans (457 plan)
Disability income
Paid leave (vacation, sick, personal)
Education assistance program
Employee assistance program
Flexible, tax-deferred health and dependent care spending accounts
Wellness programs
Community service opportunities
Click on the link for additional information regarding benefits: SAWS Benefits

This post is listed Under Jobs in general jobs

Post Tags : , San Antonio, TX 78212, jobs in San Antonio, TX 78212, Help Desk Analyst jobs in San Antonio, TX 78212

Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company