Help Desk In-House Remote Support Technician Job Vacancy in Palmer Technology Solutions San Antonio, TX 78216 – Latest Jobs in San Antonio, TX 78216 – updated today

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Company Name : Palmer Technology Solutions
Location : San Antonio, TX 78216
Position : Help Desk In-House Remote Support Technician

Job Description : Palmer Technology Solutions is an IT consulting and services firm servicing San Antonio-based clients with a presence nationwide. We are looking for a Help Desk Technician to work from our San Antonio office supporting remote clients.
PTS fosters an environment that is both challenging and rewarding. PTS strives to create an atmosphere of teamwork that allows for personal growth and development with a history of great retention and advancement opportunities.
Our Core Values are who we are, and in everything we do:
· We serve others
· We are committed to continuous improvement
· We are lifelong learners
· We strive for excellence
· We do everything with honesty and integrity
Responsibilities will include:
-End-User support – mainly remotely via RMM and phone support-Manage client’s IT infrastructure including VMware infrastructure, Switches, Storage devices, Routers,
Firewalls, Servers, Workstations and mobile devices-Able to create procedures, documentation, and reports-Act as first-level support-Willing to work occasionally after hours when needed
The candidate should have experience in IT support, must be able to work well under pressure, independently, and have excellent verbal and written communication skills.
Preferred basic technical skills should include: 1. Microsoft desktop and server systems, MS Exchange, Active Directory, IIS and Terminal servers.2. Networking – TCP/IP, DNS, DHCP, Routing, VLAN, IPSEC, and SSL VPN, Firewalls, and Wireless networks.3. Experience with setting up VMware Virtual infrastructure. Hyper-V is an advantage.4. Knowledge of Storage arrays, backup and replication solutions, monitoring systems.5. Experience in troubleshooting Technical issues remotely via RMM or Phone support
Additional Preferred technical skills include: 1. Certifications or comparable experience with Products from VMware, Fortigate, Microsoft, and Cisco.2. Experience with TrendMicro, Dell Server and storage, Symantec backup exec and enterprise vault, Veeam, Crashplan, Google Apps, Microsoft 365, and Apple products.3. Experience working for an MSP with remote monitoring and management tools.4. Experience in the design and implementation of IT solutions to fit client needs.
If you constantly strive to improve your technical knowledge, have a hardcore work ethic, are looking for challenges and a place with lots of opportunities to grow, email us your resume, LinkedIn profile, and cover letter with “IT Support Technician” in the subject line.
Benefits Offered
– Company-paid Medical Coverage
– Accrued sick days
– Competitive Paid Time Off
– 401K with Company Match
Salary $17 – $20 per hour based on experience
Career Level – Experienced (Non-Manager/Non-Exempt)
Experience Preferred 1+ Years
Education Required High School Diploma or equivalent
Job Type Employee
Job Status Full Time –M-F 8 AM to 5 PM (hours subject to change based on client needs)
*Palmer Technology Solutions is an Equal Opportunity Employer
Job Type: Full-time in office
Job Type: Full-time
Pay: $17.00 – $20.00 per hour
Benefits:

401(k) matching
Health insurance
Paid time off

Schedule:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)

Work Location: One location

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Post Tags : , San Antonio, TX 78216, jobs in San Antonio, TX 78216, Help Desk In-House Remote Support Technician jobs in San Antonio, TX 78216

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