Help Desk Technician Job Vacancy in SkyTECH San Diego, CA 92111 – Latest Jobs in San Diego, CA 92111 – updated today
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Company Name : SkyTECH
Location : San Diego, CA 92111
Position : Help Desk Technician
Job Description : Title: Help Desk Technician 3
Start Date: Immediate
Temp to Hire, Full-Time Temporary 1st Shift
Description
Under limited supervision assists staff with technical support of desktop computers, applications, and related technology in a fast-paced environment. Provides on-going support to employees for network infrastructure and internal desktop systems software and hardware. May conduct training designed to educate users about basic and specialized applications.RequirementsAssociates degree in computer science or equivalent knowledge in technical field.A minimum of 5 or more years of related experience or equivalent combination of education and experience.MCP and/or MCSE a plus
Essential Duties and Responsibilities
Receives, tags, and logs all incoming hardware and software.
Perform day-to-day desktop and helpdesk support.
Works with vendor support contact to resolve technical problems with desktop/PC equipment and software.
Help users resolve hardware and software problem on-site or remotely and track problem/resolution to multi-level personnel.
Order warranty parts through vendor (Dell).
Reports and receives technical requests, including helpdesk calls and walk-in requests.
Works with Network staff as appropriate to determine and resolve issues received.
Support, monitor, test, and troubleshoot a variety of hardware and software issues.
Trains and orients staff on use of hardware and software.
Maintains and troubleshoots network printers, scanners, copiers, and media storage.
Updates Helpdesk tracking system.
Prepares and configures computer equipment, including installation of appropriate software.
Job Types: Full-time, Contract
Pay: $20.00 – $26.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Supplemental Pay:
Bonus pay
Commission pay
Signing bonus
Education:
High school or equivalent (Preferred)
Experience:
Help desk: 1 year (Preferred)
SCCM: 1 year (Preferred)
Work Location: One location
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