Helpdesk Executive Job Vacancy in JLL Gurgaon, Haryana – Latest Jobs in Gurgaon, Haryana – updated today

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Company Name : JLL
Location : Gurgaon, Haryana
Position : Helpdesk Executive

Job Description : About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Helpdesk ExecutiveAccount Management – Work Dynamics (Country, Region)What this job involves: Centralising all logs and requestsWhat we’re looking for is an expert who can effectively streamline processes and requests.Reporting to the property manager, you’ll provide superior call logging services—receivingand logging complaints containing complete details of the requests.In line with this, you’ll tag each request with unique identity numbers to determine thenature of issues, and to dispatch them to the appropriate department. You’ll also follow upon the progress of each request by coordinating with respective assignees and monitoringtheir response time.Furthermore, you’ll keep tabs on feedback and communicate with the requestor to ensurethe closure of the task. You’ll also prepare daily and weekly reports on call status, as wellas monthly reports on recurring calls. Assisting building engineers in conducting analysesis also within your scope.Performing other ad hoc tasksAs an expert in the field, you must be flexible in taking other responsibilities aside fromyour core tasks. Part of your mandate is to contribute to the monthly management reportfor our clients. Likewise, you’ll work closely with admin personnel in processing invoices.Likewise, you’ll be working side-by-side with both engineering and facilities departmentsin handling our contractors and developing operational procedures. Ensuring workplacesafety is also within your scope. To do this, you’ll actively participate in health and safetyreviews and identify potential risks. You’ll also participate in emergency evacuationprocedures as needed.Sound like you? To apply you need to have: Proven industry experienceAre you a degree holder with three to five years’ experience in facilities management? Doyou have a solid background in helpdesk operations and strong working knowledge ofoccupational safety? Do you have a proven track record in rolling out improvementinitiatives? If you said yes to all these, then we encourage you to apply.Collaborative mind setAt JLL, we believe that collaboration plays a central role in achieving success—that’s whyyou must demonstrate flexibility in working with a team. Likewise, you must possess acustomer-centric focus and superior organisational skills to manage daily activitieseffectively. You must also be equipped with excellent communication skills to coordinateeffectively with colleagues and clients.What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realiseyour full potential in an entrepreneurial and inclusive work environment. We will empoweryour ambitions through our dedicated Total Rewards Program, competitive pay andbenefits package
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!

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