Hospitality Agent | Overnight Job Vacancy in Sonder Philadelphia, PA 19107 – Latest Jobs in Philadelphia, PA 19107 – updated today

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Company Name : Sonder
Location : Philadelphia, PA 19107
Position : Hospitality Agent | Overnight

Job Description : Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in more than 30 cities spanning eight countries and three continents. Sonder’s innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

Our Hospitality Agents are the face of Sonder and our boots on the ground throughout the city. This is one of the most versatile roles at the company and perfect for anyone who loves being on the go and finds fulfillment in serving our guests. You are a detail-oriented individual who thrives in problem-solving guest issues and satisfying guest requests throughout the day. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you!

Note: This role requires the employee to be willing and able to work an overnight shift for their standard schedule. Shift start/end times can vary.

AT SONDER YOU WILL:

Respond to day-to-day guest requests, issues, and other outreach using the Sonder Service Principles
Guide guests through the Sonder experience, ensuring they have an amazing first impression
Troubleshoot minor maintenance and technology issues (e.g., upholstery stain removal, light bulb replacements, access to units, wifi connectivity or overseeing contractor appointments)
Perform housekeeping quality audits and inventory checks in our units to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion
Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use
Maintenance and organization of working spaces including office, storage closets, warehouse and others, as assigned
Travel to multiple Sonder properties throughout the local market, as required

WHAT WE LOOK FOR:

Guest-centric and positive mindset
Organized, hardworking, and detail-oriented
Comfort with ambiguity and rapidly shifting priorities
Thrives in a fast paced, ever-changing, always challenging startup environment
Ability to work effectively both in a team environment as well as independently
Comfort in independent problem solving with the humility to ask for help when needed
Unintimidated by using mobile apps while in the field for team collaboration and communication
Flexible schedule and is open to working some evenings and weekends
Ability to lift/carry items and stand/walk for extended periods of time
This position requires a smartphone and a car in select markets with valid Driver’s License, clean driving record, and proof of insurance
Minimum 2 years experience working in hospitality, service, and/or customer experience
This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations).

This position is contingent upon your ability to provide proof of being fully vaccinated against COVID-19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine) to pass the pre-employment requirement. Individuals with medical issues or religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
We also have great benefits to make your life easier so you can focus on what you’re best at:

Competitive compensation

Generous stock option plan

Medical, dental and vision insurance (where applicable)

Flexible vacation

Annual free credits and discounts to stay in Sonders

A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.

Qualified individuals must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If a reasonable accommodation is needed, please email leaves@sonder.com with your name, role you applied for, and accommodation request. Sonder is committed to the full inclusion of all qualified individuals. Resumes sent to this email will not be reviewed.

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Post Tags : , Philadelphia, PA 19107, jobs in Philadelphia, PA 19107, Hospitality Agent | Overnight jobs in Philadelphia, PA 19107

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