HR Specialist, Crew Member Services Job Vacancy in Five Below Philadelphia, PA 19106 – Latest Jobs in Philadelphia, PA 19106 – updated today

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Company Name : Five Below
Location : Philadelphia, PA 19106
Position : HR Specialist, Crew Member Services

Job Description : At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

Job Responsibilities:

Provide day to day support to the COVID-19 Hotline and Crew Member Services Operations
Advise Crew Members on a wide range of HR policies, procedures, processes and systems across all functional areas to deliver accurate and timely response to customer contacts
Intake Crew Member Services cases via calls, emails, paper mail, faxes, and walk-in contacts while maintaining up to date and throrough notes on all cases
Assist in the development and implementation of new processes and procedures, including the maintenance of knowledge materials and operating procedures
Meet established Service Level Agreements and Key Performance Metrics including:

Abandon call rate, call answer speed, customer satisfaction rate, and closed contacts

Influence the continuous improvement of processes
Special projects and other responsibilities as assigned by Crew Member Services Lead
May be required to have weekend and/or evening availability to support business needs

Qualifications:

Education: High School Diploma / GED or equivalent required. Bachelor’s degree in Human Resources, Business Administration, or related field preferred.

Experience: A minimum of 1 year Human Resources experience is preferred. A minimum of 2 years experience with Shared Services, Call Centers, or People Operations preferred.

Functional Skill Requirements

HR Technical Expertise – HR Shared Services Administration

Demonstrated proficiency in responding to customer requests, problem solving, processing administrative transactions and case management for a variety of areas, such as but not limited to benefits administration, staffing administration, learning administration, compensation administration, relocation administration, HRIS data reporting, policy application, etc.

HR Technical Expertise – HR Information Systems Application & Reporting

Demonstrated proficiency in application of HR systems to respond to customer requests, solve problems, process administrative transactions, and manage data integrity. Acquires and applies technical knowledge, skills, and experience to accomplish results and serve customers better.

HR Technical Expertise – Process Management / Process Improvement

Follows prescribed processes and guidelines per operating procedures. Figures out the process necessary to get things done. Suggests continuous improvement opportunities to develop better, faster, more efficient ways of doing things (including eliminating unnecessary work and all non-value-added activities).

Competency Requirements

Drive for Results

Pushes self to exceed goals and achieve breakthrough results. Recognizes the key actions necessary to achieve results and maintains focus on achieving the important goals. Demonstrates persistence in overcoming roadblocks to achieving results.

Interpersonal Relations

Establishes and maintains constructive and effective relationships built upon trust. Uses diplomacy and tact to diffuse even high-tension situations. Relates well to all kinds of people, up, down and sideways, inside and outside the organization. Viewed by others as a team player. Ability to be patient, express empathy, and concern.

Problem Solving and Decision Making

Uses a systematic process to solve difficult problems including gathering and examining information from a variety of sources; identifying the root cause of problems; drawing appropriate conclusions; and generating viable solutions.

Other Knowledge and Ability Requirements

The ability to flawlessly execute in an environment with high volume and high complexity.
Effective prioritization, follow-up skills and the ability to escalate issues when necessary.
A customer focused service delivery specialist with global orientation.
Works cooperatively as a member of a team and is committed to the overall team objectives rather than own interests.
Detail-oriented, logical, and methodological approach to problem solving.
Excellent oral and written communication, listening and interpersonal skills dealing with a diverse group of individuals at all levels within the Company.
Ability to be patient, express empathy, and concern.
Knowledge and experience with call center, contact relationship management and other applicable software programs such as Automated Call Distribution Systems, Reporting tools, Knowledge management tools, Excel, Word, etc.
Overall knowledge of all programs and services offered by Five Below Human Resources.
Maintain strict confidentiality with respect to employee records and system data.
Manage complex administrative processes concurrently over multiple time frames, strong time management and prioritization skills.

Train new team members on Crew Member Services processes and systems as needed.

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

Five Below is an Equal Opportunity Employer.

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Post Tags : , Philadelphia, PA 19106, jobs in Philadelphia, PA 19106, HR Specialist, Crew Member Services jobs in Philadelphia, PA 19106

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