Information Technology Support Specialist Job Vacancy in San Diego Metropolitan Transit System San Diego, CA 92101 – Latest Jobs in San Diego, CA 92101 – updated today

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : San Diego Metropolitan Transit System
Location : San Diego, CA 92101
Position : Information Technology Support Specialist

Job Description : What A Computer Support Specialist Does:
The Computer Support Specialist (Help Desk) provides Service Desk assistance and technical support for all MTS users and staff. The Computer Support Specialist performs troubleshooting and maintenance for desktop computers, printers, Compass Card point of sale devices, ticket office terminals and assorted peripherals. This key position also helps to ensure system integrity through periodic observations and preventative maintenance procedures. Essential duties include, but are not limited to, the following:

Example of Duties:

Assists in the support of computer life-cycle and office technology to include but not limited to: patching, imaging, deploying Windows and Mac desktop and laptop computer systems, printers, business applications and assorted end-user devices, transferring user profiles, work with vendor support and sales, provide documentation to end users and IT staff and help resolve incidents with computer related to the O/S, core applications or hardware that has been escalated from the Service Desk.
Provides a high-quality and positive customer experience for MTS employees.
Manipulates Active Directory user and computer accounts and associated access to network systems and resources.
Collects and maintains accurate inventories of all end-user hardware and software.
Works with the team of Computer Support Specialists, Network Administrators and System Administrators to complete Service Desk tickets, IT projects, hardware/software inventories, and maintenance and upgrade tasks.
Attends internal and external meetings as requested to provide expertise, gather data, and collaborate with other IT and business personnel.
Performs hardware and software installations, upgrades and system enhancements.
Generates reports as requested.
Documents daily activity of all communication transactions, issues and remedial actions taken.
Assists system interns in daily operations and Service Desk functions.
Provides on-call support coverage as required.

Duties May Include, But are Not Limited to, the Following:

Performs other duties as assigned.

What MTS is Looking For:
Knowledge, Skills and Abilities

Knowledge of or ability to learn MTS policies and regulations; ability to read, understand and apply MTS policies, regulations and union labor contracts; ability to write letters, memoranda and reports using clear, concise and grammatically correct English; ability to speak clearly, distinctly and effectively in person-to-person or small group situations using tact and diplomacy; ability to coordinate and initiate actions necessary to implement decisions and delegate responsibilities to appropriate personnel; ability to establish and maintain priorities in order to complete assignments by deadlines without detailed instructions; knowledge of the use of Enterprise Business software to accomplish given tasks; knowledge of Microsoft Word and Excel; knowledge of Active Directory account management; Windows 7; basic TCP/IP networking; knowledge of MAC OS X is highly desirable; the ability to learn and use other software that MTS might have or acquire and strong troubleshooting skills for problem resolution; excellent interpersonal and relationship skills and an innovative approach to problem-solving.

Physical Requirements

The successful candidate must be able to fulfill the physical demands of the job such as walking, stooping, sitting, bending, reaching for overhead files and occasional lifting (must be able to lift up to 15 pounds). Must be able to operate a motor vehicle and perform tasks involving manual dexterity, such as use of a computer and 10-key. Work will at times require more than 8 hours per day or an irregular work week to perform the essential duties of the position. Duties will be performed primarily in an office type environment and may require travel to external locations and agencies.

Experience/Education/Certificates/License(s)

Possess either a Bachelor’s degree in Information Technology or related field, or A+, N+ or Apple Certification or similar from an accredited institution. A combination of relevant education and experience may satisfy this requirement. Must possess and maintain a valid California driver’s license.

GENERAL:
Must satisfactorily pass all applicable examinations including, but not limited to, a pre-employment physical, drug screen and background check.

DISCLAIMER: The above-described job elements are intended to indicate the general nature and levels of work being performed by employees assigned to the job. They are not intended to be an exhaustive list of duties, responsibilities and skills required of employees so classified. Management retains the discretion to add to or change the duties of the position at any time.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This post is listed Under Jobs in general jobs

Post Tags : , San Diego, CA 92101, jobs in San Diego, CA 92101, Information Technology Support Specialist jobs in San Diego, CA 92101

Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company