IT Help Desk Support Job Vacancy in India Informatics Jodhpur, Rajasthan – Latest Jobs in Jodhpur, Rajasthan – updated today
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Company Name : India Informatics
Location : Jodhpur, Rajasthan
Position : IT Help Desk Support
Job Description : This role is full time, in-person in the office.
IT Help Desk Key Focus:Supervise the IT Service Desk, ensure global coordination on processes and procedures to build consistency and continuity for all employees
Ensure the Service Desk provides and delivers high levels of support for all incidents and requests, providing reports and analysis of Service Desk and Support Center performance including internal customer satisfaction, performance against agreed upon metrics and appropriate improvement plans to reduce internal customer issues. Publish weekly and monthly reports
Manage resource utilization to provide global internal customer support for desktop, laptop, applications, and related technologies, including the monitoring, tracking, and coordination of Support Center functions
Maintain a customer-service oriented atmosphere for the Support Center, which includes ensuring prompt response, effective communication, and delivery of solutions for reported issues
Manage the processing of incoming incidents and requests to the Service Desk via multi-channels to ensure courteous, timely, and effective resolution of internal customers’ needs
Ensure adherence to Service Desk policies, processes and procedures for the management and support of internal customer requests and impacting incidents
• Monitor incident trends and anticipate potential problems for proactive resolution. • Direct and train Support Center staff on operational procedures, troubleshooting techniques and new hardware/software applications as required. Develop both IT and internal customer training materials as appropriate
Technical Qualifications:Expert knowledge of IT systems and customer support operations management
Strong working knowledge of Support Center operations
Demonstrated progressive experience in the supervision of Service Desk technicians
Strong interpersonal relationship, team building, collaboration, and objective facilitation skills
Ability to motivate and direct front-line technical support team
Ability to efficiently manage multiple initiatives simultaneously
Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment • Strong verbal and written communication skills
Knowledge, Skills and AbilitiesBachelor’s degree in IT or related discipline preferred
2+ years of experience managing IT customer support operations (help desk/service desk/desktop)
Expected Start Date: 1/11/2021
Job Types: Full-time, Walk-In
Send your CV career@indiainformatics.net
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