IT support Job Vacancy in Corbus Noida, Uttar Pradesh – Latest Jobs in Noida, Uttar Pradesh – updated today

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Company Name : Corbus
Location : Noida, Uttar Pradesh
Position : IT support

Job Description : The qualified candidate will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good knowledge and be able to communicate effectively to understand the problem and explain its solution.
They must also be customer-oriented and patient to deal with difficult customers.
Serve as the first point of contact for customers seeking technical assistance over the phone or email via a ticketing system (SNOW)
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services/processes
Record events and problems and their resolution in a ticketing system
Follow-up and update customer status and information
Document and pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures

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Post Tags : , Noida, Uttar Pradesh, jobs in Noida, Uttar Pradesh, IT support jobs in Noida, Uttar Pradesh

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