IT Support Technician – IT Services Job Vacancy in MD Anderson Cancer Center Houston, TX 77030 – Latest Jobs in Houston, TX 77030 – updated today
Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : MD Anderson Cancer Center
Location : Houston, TX 77030
Position : IT Support Technician – IT Services
Job Description : The need is to maintain the staffing level in order to support the existing and increased call volume and increased number of departments, applications and systems being supported by the IS Service Desk. Maintaining standard staffing levels is critical to the efficiency and success of the Service Desk by ensuring industry standard average speed to answer, the shortest possible hold times and lowest possible abandon rates.
Excellent Customer Service Skills
The 4INFO agent will exhibit excellent customer service skills, by being attentive to the customer, allowing the customer to explain issues, always exhibiting courtesy, and understanding tried and true methods of resolving issues.
Presence/Dependability
The 4INFO agent will make every effort to respond to customer request, at the beginning of their designated shift. If unable to make it to work, the agent will offer adequate notice, so alternate arrangements can be made. The 4INFO agent will be mindful of the team’s workload and be considerate when taking breaks and adhering to their assigned lunch breaks. The 4INFO agent will monitor their Kronos timecard daily.
Continued Education and Learning
The 4INFO agent will attend regularly scheduled Knowledge Transfer Sessions, where they will be expected to interact, share knowledge, and enhance their own knowledge of the Service Desk by putting ideas into use. They will also be expected to complete any assigned courses in the Education Center (Taleo) and/or Lynda.com.
Other duties as assigned
Education: Bachelor’s degree
Preferred Certification: Preferred: CompTIA A+ Certification, Microsoft Certified Professional, Apple Certified Macintosh Technician
Experience: Two years of experience with desktop, mobile computing and/or network, including problem analysis/resolution, and installation. May substitute required education degree with additional years of equivalent experience on a one to one basis.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
Requisition ID: 148574
Employment Status: Full-Time
Employee Status: Regular
FLSA: non-exempt, eligible for overtime, and is subject to the provisions of the Fair Labor Standards Act (FLSA)
Work Week: Days
Fund Type: Hard
Work Location: Remote (within Texas only)
Pivotal Position: No
Minimum Salary: US Dollar (USD) 62,500
Midpoint Salary: US Dollar (USD) 78,000
Maximum Salary : US Dollar (USD) 93,500
Science Jobs: No
This post is listed Under Jobs in general jobs
Post Tags : , Houston, TX 77030, jobs in Houston, TX 77030, IT Support Technician – IT Services jobs in Houston, TX 77030
Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company