L1 Support Job Vacancy in Incedo Gurgaon, Haryana – Latest Jobs in Gurgaon, Haryana – updated today

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Company Name : Incedo
Location : Gurgaon, Haryana
Position : L1 Support

Job Description : Company Overview
Incedo is a US-based consulting, data science and technology services firm with over 2,500 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries.

Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities are also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.
Role Description
This role is an exciting opportunity for a high energy, enterprising individual to join a high caliber team in shaping and managing the infrastructure support. An opportunity also to work with well-known clients where we have existing relationships. L1 support engineer in infrastructure support will be playing primary role in managing the Customer infrastructure.

Role and responsibilities

Identify and interpret issues with impact through various sources (emails, user reports, monitoring tool alerts etc) and follow ITIL support procedures to respond
Collate and interpret information from various sources to help diagnose the issue.
Assess and prioritize faults and respond or escalate accordingly following ITIL aligned processes.
Handle issues of all priority based on impact and criticality.
Handle P1 and P2 issues, Initiate and handle bridge calls with clients as when required.
Troubleshooting Infrastructure issues (Linux/Windows/Network/Citrix)
Write end user mass communications, and share them as per process
Coordinate with stakeholders/vendors for issue resolution and Root Cause Analysis
Maintain and administer computer networks and related computing environments including systems software, applications software, hardware, and configurations.
Perform infrastructure health checks and flag issues based on impact.
Manage and maintain EM7 & SolarWinds Monitoring Systems.
Identify problems, and frequently present viable solutions to problems.
Handle multiple priorities with multiple clients / ability to work in multi-client environment.
Should be open to suggest and help implement process improvements and development opportunities for self and the team.

Required Skills Technical skills requirements

The candidate must demonstrate proficiency in,

Willingness with US based and 24×7 support environment
Good communicator with clear communication (both written and verbal).
Good documentation skills.
Learning zeal
Willing to learn and develop new skills.
Understanding of IT service landscape.
Understanding and willingness in system/Network administration.
Actively seeks out tasks that help develop skills and knowledge
Actively seeks ways of improving existing systems and processes.
Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
Flexible and adaptable approach to problem solving.

Nice-to-have skills

Basic Understanding of IT and system/Network administration
Basic knowledge & understanding of Windows administration, Linux, Networking, Citrix, Public Cloud

Qualifications

0-2 years of total experience, in IT infrastructure environment
B.Tech /B.E/BCA/BSc(IT)degree from a reputed university.

Company Value
We are an Equal Opportunity Employer. We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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