Lean Business Analysis & Operational Process Designer Job Vacancy in BT Gurgaon, Haryana – Latest Jobs in Gurgaon, Haryana – updated today

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Company Name : BT
Location : Gurgaon, Haryana
Position : Lean Business Analysis & Operational Process Designer

Job Description : Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
There are two things that we want to share with anyone considering joining us.
Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.
Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role
Self-manage portfolio developments and launches to time, cost and quality
Translate business requirements into operational impact and align with associated systems architecture as defined by the solution design
Create and maintain key reports (PMIS) and documentation (DRRs) ensuring effective collaboration by producing output consistent with agreed format and frequency
Instigate and manage operational relationships covering all functions involved in the journey from RQO to Generate Invoice and In Life support. Ensure all requierments, risks and issues are captured and understood by all relevant stakeholders and ultimately secure operational agreement to support project launch
Be fully accountable for the creation of ARIS Connect product models and updates required throughout project delivery. Be responsible for identifying the necessary supporting procedures and ensure they are seemlesly linked to your process
Identify and facilitate operational training requirements to ensure Gold Users are fully equipped with the necessary knowledge to upskill the remaining team supporting the function
Proactively review and agree a test strategy to build confidence throughout the project. Facilitate both Prototyping and User Acceptance Test (UAT) opportunities and communicate output concisely and effectively. Provde ORT consultancy ensuring effective operational scheduling and support. Monitor resolution of any technical and operational defects or non-compliances throughout the project to ensure overall status is fully understood.
Customer experience must be the critical influence for every project you support
You’ll have the following responsibilities
A confident process consultant
An overall awareness of the Product Portfolio including completion of the Global Portfolio Enablement Pathway
Stakeholder Management: Positive relationships established and managed with key stakeholders to ensure successful business outcomes
A good communicator who knows their audience and how to maximise impact with key messages
Delivery: be positive, influence others to collaborate effectively, find solutions to achieve the objective. Think autonomously and voice concern at the right point to enable time for recovery
Commercial Comprehension: Delivering profitable growth (i.e. balance delivery and benefits)
Good administrative skills to create and update documentation to give near real time visibility of progress, risks and issuses
Development: owns a constantly evolving PDP to mirror evolution within the role and BT including on time completion of all Mandatory & Compliance Training
You’ll have the following skills & experience
Mandatory:
Process design: Competent using ARIS Connect to update and create models adhering to Group defined standards and architecture. Skills maintained throughout (keep alive)
Virtual/matrixed team management
Customer Experience MAPPING
Preferred:
Project Delivery Methodolgies in general but specifically Waterfall and Agile
Operational modelling covering service delivery and in life support
Customer experience through moments that matter, personas and NPS (Net Promoter Score) measures

About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.
We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT
How to Apply
It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes – you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

Full time graduates

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