Library Services Assistant III- Main & Downtown Campus Job Vacancy in University of Texas at San Antonio San Antonio, TX 78249 – Latest Jobs in San Antonio, TX 78249 – updated today

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Company Name : University of Texas at San Antonio
Location : San Antonio, TX 78249
Position : Library Services Assistant III- Main & Downtown Campus

Job Description : Location: San Antonio, TX

Regular/Temporary: Regular

Job ID: 7680

Full/Part Time: Full Time

Org Marketing Statement
The University of Texas at San Antonio is a Hispanic Serving University specializing in cyber, health, fundamental futures, and social-economic development. With more than 34,000 students, it is the largest university in the San Antonio metropolitan region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service. The university embraces multicultural traditions and serves as a center for intellectual and creative resources as well as a catalyst for socioeconomic development and the commercialization of intellectual property-for Texas, the nation and the world. Learn more online, on UTSA Today or on Twitter, Instagram, Facebook, YouTube or LinkedIn.

UTSA is situated in a global city that has been a crossroads of peoples and cultures for centuries, values diversity and inclusion in all aspects of university life. As an institution expressly founded to advance the education of Mexican Americans and other underserved communities, our university is committed to ending generations of discrimination and inequity. UTSA, a premier public research university, fosters academic excellence through a community of dialogue, discovery and innovation that embraces the uniqueness of each voice.

Posting End Date
Applications will be accepted through 11:59 PM CDT on 03/25/2022. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.

Salary
Salary Range: $31,200-$35,000 annualized, commensurate with education, experience and qualifications.

Hours per Week
Non-Exempt Position: 40 hours per week.

Downtown Library: Sunday-Thursday, 1pm-10pm

John Peace Library (1604) Tuesday-Saturday, 12pm-9pm

Please attach a document, or add to your cover letter, the shift(s) and campus location preferences.

Required Application Materials
Resume is required.
Cover Letter is preferred.

Essential Functions
Function: To administer services to students, faculty, staff, and community patrons within the Libraries by serving as a facilitator for reference and resource discovery, collections access, circulation, and library academic support services. Responsible for overseeing student use of the study spaces and equipment throughout the library to promote a safe and secure learning environment.

Scope: Responsible for understanding and responding to the needs of students and other library users regarding the use of library resources. Interprets library policies and procedures as they apply to students, other library users, and team members. Communicates needs of students and other library users to the appropriate manager.

Typical:

Participates as member of Library Public Services team at the service desks and throughout the libraries to provide quality customer service. This includes tracking and reporting quantity and quality of contacts with students, faculty, and other library users through service desk, roving, phone, chat and email interactions.
Responsible for interacting with students and other library users for problem-solving, providing information regarding library resources and services, counseling students on policies and procedures, and demonstrating the use of the library web site and online scholarly resources, as well as the use of equipment throughout the libraries. Contact is through service desk, roving, phones, chat, and emails.
Serve as a problem-solver to students and other library users who have experienced difficulties in any phase of reference, collections access, circulation, use of library services and facilities, or the library patron account (holds, fines, and fees) process. Takes action to process complaints presented by students, faculty and other library users. Refers patrons in an appropriate manner when necessary to provide quality customer service.
Process faculty requests to place materials on reserve and patrons requests for access to material held off campus or in protected locations; registers community borrowers; updates and maintains patron borrowing records. Work with staff across the Libraries to facilitate the smooth transfer of materials to serve patron requests. Deliver materials to faculty patrons as per library policies.
Maintain knowledge of current processes and procedures of collections access, circulation, library academic support, and technology as well as relevant institutional regulations to adequately advise and assist students, other library users, and team members.
Attends meetings and serves on committees to ensure that the needs of the unit are met.
Accepts payments for overdue fines and charges for lost materials; resolves patron account question or assists patrons with the appropriate process for resolution; maintains knowledge of fiscal services billing and charge procedures.
Assists in the maintenance and oversight of library collections, equipment, and facilities.

Periodic:

Serves on functional and cross-functional teams.
Participates in individual and team professional development.
Other duties as assigned.

Required Qualifications
High School Diploma/GED and four years of customer or library services experience.
Additional education may substitute for experience on a one for one basis.

Excellent interpersonal skills
Strong oral and written communication skills
Experience working in teams or evidence of flexibility and adaptability

Preferred Qualifications
Bachelor’s Degree or other specialized training or knowledge.

Experience in software/hardware or other special equipment and tools used in unit operations to which assigned.

Working Conditions
This position will be primarily located:

On-Campus (individuals that primarily work on campus)
Schedule is subject to the shift assigned to.
Requires the ability to lift items weighing up to 12 lbs. (laptop computer with case); reaching, bending, lifting, referencing print, microform documents, computer files and using microform readers, special equipment and tools. May include exposure to book mold and dust.
Some positions require night and/or weekend work. Overtime may be required during peak periods. May be assigned to cover night shift for 24/7 library extended hours during finals and some holidays.
Some travel between main and downtown campuses may be required to cover shift absences

Additional Information

UTSA is a tobacco free campus.
This is a security sensitive position. Employment is contingent upon a successful background check.
Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.

EO/AA Statement
As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.

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