Member Relationship Officer ( Southwest Military) Job Vacancy in Security Service Federal Credit Union San Antonio, TX 78224 – Latest Jobs in San Antonio, TX 78224 – updated today

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Company Name : Security Service Federal Credit Union
Location : San Antonio, TX 78224
Position : Member Relationship Officer ( Southwest Military)

Job Description : Supports Security Service Federal Credit Union in becoming “America’s Best” by providing superior service, educating the member on how to reach their financial goals and supporting a team environment at the branch. Promotes and sells new member accounts while ensuring members and potential members receive appropriate products and services to meet their needs. Processes and balances member requests without supervision and provides solutions to member inquiries. Supports SSFCU’s sales efforts by meeting all established sales goals, possessing thorough knowledge of SSFCU products and services, proactively identifying, creating and closing cross-sell and up-sell opportunities and educating members on self-service options to expand member relationships.

Assists internal/external members in an enthusiastic, courteous and professional manner by providing solutions, resolving issues, following up and creating a positive member experience. Processes member requests in a proficient, timely and accurate manner following all applicable procedures. Accurately performs in teller, vault, and member service and loan capacity. Follows SSFCU procedures and policies by providing cross-functional responsibilities in both a teller and member service capacity, including performing dual control functions, processing loans and opening/closing procedures.

Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization’s Values. Requirements: High school diploma or equivalent. Minimum of two (2) years of financial institution experience in Member Service or Cash Operations or comparable experience in cash handling, customer service, or sales experience. For internal applicants, refer to the “Member Service Career Path”.

Good communication skills and professional demeanor with the ability to speak to internal and external customers and process their requests in a confidential manner. Basic computer skills to send and respond to email messages, search for information on internal intranet, and utilizes electronic resources and equipment. Adapts to changing work environments, work priorities and organizational needs. Able to work in a fast-paced sales and transactions environment while multi-tasking.

Able to foster a teamwork attitude to ensure all credit union goals and objectives are achieved. Good communication skills and professional demeanor with the ability to speak to internal and external customers and process their requests in a confidential manner. At management discretion employee may be required to complete, within 3 full months of request, federal registration as a Mortgage Loan Officer (MLO) as required by the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act).

If registered, must maintain active registration and comply with all requirements of the S.A.F.E. Act, including but not limited to, providing their unique identifier and ensuring the Registry is updated with significant changes (i.e., name changes and reportable changes to legal or regulatory actions) within 30 days and must update employment and personal information in the Registry as required. If required to register as an MLO, will successfully pass a background check against the U.S. General Services Administration (GSA) Excluded Parties List (EPL), the HUD Limited Denial of Participation List (LDP List), and the Federal Housing Finance Agency’s (FHFA) Suspended Counterparty Program (SCP) list as required by secondary market investors.

Must maintain ability to pass any subsequent background checks against these lists and comply with all of their requirements.

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