Member Xperience Advocate Job Vacancy in Ardent Federal Credit Union Philadelphia, PA 19123 – Latest Jobs in Philadelphia, PA 19123 – updated today
Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : Ardent Federal Credit Union
Location : Philadelphia, PA 19123
Position : Member Xperience Advocate
Job Description : General Purpose:
Continuously fosters Ardent’s service initiatives. Delivers exceptional telephone, PTM, and online interactions in accordance with Ardent values and Service Staples. Strives to say yes by offering creative solutions to member’s requests in all areas of Credit Union operation and services. Proactively educates people about the benefits of additional services or products to improve their individual lives.
Essential Functions:
Answers incoming ACD calls, PTM sessions, and online chats, in accordance to Departmental Expectations and Service Staples.
Offers creative solutions to people’s requests in all areas of Credit Union operation and services.
Identifies and communicates the benefits of additional services or products to improve people’s individual lives.
Makes a focused effort to voice the brand on each interaction, making people feel special.
Recognize and report suspicious activity to Member Solutions Dept &/or Manager.
Performs other duties, as needed.
Working Conditions:
The credit union is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The working conditions are general business office with daily member contact, interaction with volunteers and management. Other working conditions include sitting for extended periods of time, frequent up/down motion, reaching downward or overhead from sitting position, stooping, bending and pushing/pulling, climbing some stairs, lifting and moving moderately heavy items and repetitive keyboard typing.
Personality Requirements:
Intelligent
Personable
Inquisitive
Approachable
Accountable
Empathetic
Job Requirements (Knowledge/Abilities):
Strong Interpersonal skills
Excellent verbal and written communication skills
Active listening skills
Problem solving skills
Time management skills
Job Requirements (Education/Experience):
High School diploma or equivalent
Financial service experience preferred
Call Center experience preferred
Customer service experience preferred
Disclaimer:
The above information on the description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
This post is listed Under Jobs in general jobs
Post Tags : , Philadelphia, PA 19123, jobs in Philadelphia, PA 19123, Member Xperience Advocate jobs in Philadelphia, PA 19123
Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company