NOC Technician – Entry Level Job Vacancy in Voxai Solutions, Inc. Coppell, TX 75019 – Latest Jobs in Coppell, TX 75019 – updated today

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Company Name : Voxai Solutions, Inc.
Location : Coppell, TX 75019
Position : NOC Technician – Entry Level

Job Description : About Voxai: At Voxai Solutions, we deliver some of the nation’s largest corporate enterprises and government entities with Managed Services for their Contact Center solutions. Voxai is a Genesys partner providing a full suite of services allowing for Cloud and Premise based custom voice application solutions, web service integrations and database integrations. Join us and participate in our fast-growing company’s success, secure a professional home where you can leverage the on-the-job training and opportunities to engage and apply your skills to a wide spectrum of IT specialties. Lay your foundation for a very successful and rewarding career!
About You! You, as the right candidate for this Entry Level position; should be innovative and eager to absorb new concepts and technologies. You should be excited to accept additional responsibilities while developing your technical skills.
Job Description: Member of a team that provides monitoring and support of multiple customer application and network environments on a 24 x 7 x 365 basis. Participate in automating existing processes, delivering net new enhancements for Customer specific needs/requests, and overseeing management of our Customers’ Genesys Applications. All assignments are in support and focused on delivering high system availability and business stability. Facilitate and manage scheduled events and when called upon facilitate Customer communication efforts. Interface directly with Customers; to include performing basic health validations of systems, directing upgrades across enterprise solutions, coordinating communications between technical teams, following defined processes for problem classification, triaging and management of the appropriate internal and external parties for the sake of remediation, when required.
Key Technologies and Skill Areas:

Knowledge of Database concepts or queries
Network concepts
Windows Server / Linux Operating Systems
General application troubleshooting

Requirements:

Strong Verbal communication skills with Excellent writing skills
Security background check and Drug test required
Variable shifts required
Interest and aptitude in Software Development

Not Required – Bonus Points:

Experience w/ Python
Experience w/ Frontend Development
Experience w/ consuming or developing REST APIs
Networking / Voice – LDAP, AD, SSL Certificates, TCP/IP, DHCP, VLAN, SIP, UDP, QoS, VoIP, VLAN
Associates Degree and / or Technical Certifications

Job Types: Full-time, Contract
Pay: $19.00 – $23.00 per hour
Schedule:

10 hour shift
8 hour shift
Weekend availability

Work Location: One location

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Post Tags : , Coppell, TX 75019, jobs in Coppell, TX 75019, NOC Technician – Entry Level jobs in Coppell, TX 75019

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