Off Duty Coordinator Job Vacancy in Extra Duty Solutions San Antonio, TX – Latest Jobs in San Antonio, TX – updated today

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Company Name : Extra Duty Solutions
Location : San Antonio, TX
Position : Off Duty Coordinator

Job Description : Extra Duty Solutions is seeking an Off Duty Coordinator for our Operations Center in Cornelius, NC, Tinton Falls, NJ, Shelton, CT, or San Antonio, TX. The position is Tuesday-Saturday, 4pm-12am. The position requires working one holiday per year.
Extra Duty Solutions offers a competitive benefits package including three weeks PTO/sick time, paid holidays, health, dental, and vision insurance, and matching 401k.
Job responsibilities of an Off Duty Coordinator include:
Interacting with clients who want to hire extra duty police officers. Interactions could entail account/ billing questions, specific detail questions/issues, or a variety of related issues.

Engaging with our scheduling software to schedule the requested security details.
Engaging with police officers and police department command staff via email/phone: answering questions, problem solving, etc.
Following-up with customers to ensure they are happy with service levels and are paying their invoices.

You should have this type of background:

You need to be very, very organized. You’ll be hit with a number of different calls and emails from different police departments throughout the day – so you’ll need to be able to keep track of those interactions and make sure nothing slips through the cracks.
You need to have a professional presence on the phone, speak very clearly, and be “good with people”. This entails both strong communication skills and the ability to remain calm when a customer is annoyed on the phone.
Basic computer skills. Working knowledge of MS Office and the ability to use basic software packages.
Interest or experience in law enforcement is a plus as is prior experience managing people and accounts.

If you do not take the Attention to Detail test, you will not be considered for this role.
Job Type: Full-time
Pay: $18.00 – $20.00 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Evening shift
Overtime
Weekend availability

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred)

Work Location: Multiple Locations

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Post Tags : , San Antonio, TX, jobs in San Antonio, TX, Off Duty Coordinator jobs in San Antonio, TX

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