OVERPAYMENT DEPUTY Job Vacancy in State of Arizona Phoenix, AZ 85034 – Latest Jobs in Phoenix, AZ 85034 – updated today

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Company Name : State of Arizona
Location : Phoenix, AZ 85034
Position : OVERPAYMENT DEPUTY

Job Description : Would you like to be part of an amazing culture that helps Arizonans reach their full potential through temporary assistance? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork. The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) performs an integral role in improving Arizona’s workforce by assisting individuals who are unemployed or underemployed, and those with barriers, to prepare for and obtain meaningful employment. DERS supports Arizona employers with recruitment assistance by connecting them to a skilled workforce. We are seeking an experienced and highly motivated individual to join our team as an Overpayment Deputy with the Quality Assurance and Integrity Administration (QAIA). This position is responsible for assisting claimants utilizing written and verbal communication to explain and interpret Federal, State Laws statutes, rules and guidelines applicable to Unemployment Insurance (UI). The State of Arizona strives for a work culture that aords employees exibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in oces, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Job Duties:

Reviews the GUIDE system, marks documents ‘worked’ in OnBase, handles incoming calls from claimants and department agents, clears and sets issues if appropriate, and processes UB259s when assigned daily.
Contacts employers or claimants when necessary to obtain missing information and works closely with the Office of Accounts Receivable and Collections.
Completes monthly/weekly reports as assigned, including workload status reports.
Occasionally acts as a lead.
Performs other duties as required, such as participating on special projects or represent the unit when changes are occurring that involve system upgrades.
Adjudicates more complex or difficult cases involving non-monetary determinations, overpayments, fraud investigations, and penalty application.
Adjudicates more complex or difficult cases involving non-monetary determinations, overpayments, fraud investigations, and penalty application.
Processes claimants’ requests for fact findings or appeals. Act a backup to BARTS Administrator and attends appeals hearings as necessary.
Continues the work of New Claims and Inquiry agents for the Call Center and coordinates with Office of Inspector General investigators to process completed investigations to issue overpayments.
Other duties as assigned as related to the position.

Knowledge, Skills & Abilities (KSAs):

Knowledge of the functions performed by Claims and Inquiry deputies.
Knowledge of the principles and issues in adjudicating UI claims.
Knowledge of administrative law proceedings that apply to investigation of eligibility issues and writing legal determinations affecting claimants’ eligibility and charges to an employer tax account on behalf of the Department.
Above average verbal and writing skills to express situations coherently.
One year of customer service skills.
Ability to work independently with minimal or no supervision.
Ability to Interpret rules, regulations, and law.
Ability to work well with others.

Selective Preference(s):

At least 1 year experience in customer service, handling outgoing and incoming telephone inquiries, and have an aptitude for working with numbers.

Pre-Employment Requirements:

High School Diploma or equivalent (GED).
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees.
Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
The position will require a current, valid Arizona Driver’s License. Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) and have an acceptable driving record in accordance with DES Fleet Management-Safety Program policy and procedures (DES 1-07-26 & DES 1-07-26-01). Employees may be required to use their own transportation as well as maintain valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.

Benefits:

We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.

Affordable Health, Dental, Vision and Life and Disability Insurance
10 holidays per year
-Paid Vacation and Sick time off – start earning it your 1st day

Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)
Contribute to, and participate in the Arizona State Retirement System
Ride Share and Public Transit Subsidy
Career Advancement Opportunities
Tuition reimbursement
Opportunity to work remotely (home office) on an ad-hoc basis

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Critical Services Premium Pay Stipend – This position may be eligible to receive a temporary stipend of 10% in addition to base pay beginning in December 2021. If eligible, the temporary stipend amount will be calculated using the employee’s base rate of pay and will be reflected in each paycheck. It is anticipated that this temporary stipend will be available through June 24, 2022.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work, you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please call (480) 202-3332 or email emmanuelgarcia@azdes.gov. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 202-3332 or email emmanuelgarcia@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

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