Patient Advocate Job Vacancy in Advanced Medical Pricing Solutions Phoenix, AZ 85004 – Latest Jobs in Phoenix, AZ 85004 – updated today

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Company Name : Advanced Medical Pricing Solutions
Location : Phoenix, AZ 85004
Position : Patient Advocate

Job Description : Reports to: Director Member Services
FLSA Status: Non-Exempt
Aid members, patients and providers with balance bills, appeals and a variety of questions by phone, fax, email and US mail, working independently within the scope of your duties. Coordinate the handling of numerous daily, time-sensitive functions required to maintain an efficient workflow and direct all matters to a proper resolution.
Essential Job Duties:

Maintain HIPAA guidelines to ensure the confidentiality of all calls and documents
Run and disburse daily welcome letters to introduce the patient AMPS advocacy team
Conduct daily welcome calls to members and patients
Review and verify Balance Bills using provider billing statements and the Explanation of Benefits/Explanation of Sharing
Prepare and file correspondence regarding challenges to the Plan’s reimbursement
Assist and support members with questions regarding the FCBA dispute process
Upload incoming emails, faxes, and mail into the system for proper handling
Respond to incoming correspondence received via email, fax, mail, and phone within 24-48 hours
Return Voicemails within 24 hours
Answer phone calls with 3 minutes
Maintain contact with facilities, professionals, EOB’s and debt collectors to assist with the resolution of open advocacy matters
Provide exceptional customer service for incoming calls throughout the shift
Accurate and complete documentation of all daily interactions
Complete a minimum of 40-50 claims per shift
Work independently and effectively collaborate with the team
Act as liaison with TPA partners, employer groups, and brokers as needed to assist and resolve open advocacy matters
Propose process improvements to enhance member satisfaction
Escalate advocacy or other complaints per written guidelines
Update all members / patients with an open advocacy matter every 15 days
Other duties as assigned

Skills/Abilities:

Exceptional customer service skills
Strong written and verbal communication
Strong problem-solving skills
High attention to detail
Active listening skills
Organizational skills
Ability to type 50+ WPM

Education/Experience:

Minimum 2 years of experience in the Healthcare Industry with patient advocacy, customer service and claims experience
Associates degree or vocational / technical school in healthcare
Must have experience in handling multi-line telecommunication systems and electronic documentation software
Preferred Medical Billing and Medical Coding experience
Bilingual a plus

Physical Requirements

Indoor office environment with moderate noise
Intermittent physical effort may include lifting to 25 lbs., walking, stopping, kneeling, crouching or crawling may be required
Frequent sitting, use of a keyboard, reaching with hands and arms, talking and hearing approximately 70% of the time; 30% or less time is spent standing
Normal vision abilities required including close vision and ability to adjust focus

Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Referral program
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Supplemental Pay:

Bonus pay

Application Question(s):

Can you type a minimum of 50 WPM?

Education:

Associate (Preferred)

Experience:

Customer Service: 2 years (Preferred)
Healthcare Industry: 2 years (Preferred)
Medical Claims: 2 years (Preferred)
UB04: 2 years (Preferred)
HCFA 1500: 2 years (Preferred)
Insurance and Benefits: 2 years (Preferred)
Medical billing: 2 years (Preferred)
Medical coding: 2 years (Preferred)

Language:

Spanish (Preferred)

Work Location: One location

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Post Tags : , Phoenix, AZ 85004, jobs in Phoenix, AZ 85004, Patient Advocate jobs in Phoenix, AZ 85004

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