PATIENT CARE ADVISOR Job Vacancy in Indegene Varanasi, Uttar Pradesh – Latest Jobs in Varanasi, Uttar Pradesh – updated today

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Company Name : Indegene
Location : Varanasi, Uttar Pradesh
Position : PATIENT CARE ADVISOR

Job Description : Broad Area- Responsible for End to End engagement for Win for Oncology Therapy – Novartis.

Counsel patients for improved health related outcomes at home visits, hospital OPD’s and doctor visit through lifestyle management & exercises.

Ensure execution of PSP in their respective territory as per NP4 approved process flow.

Report adverse event/ market complaints as per the SOP.

Meet patients in regular intervals during pre-infusion, during infusion (if necessary), post infusion, 3 months, 6 months & 11 months post infusion & any other home visit based on patient’s requirement.

Responsible for achieving set targets for patient enrolment and patient adherence to the therapy.

Manage the compliance and adherence of patients enrolled.

Review and take approvals for financial deviations

Should be able to empathize with Patients.

Provide patient support by coordinating with pharmacists, stockists and direct to Patient stockist

Ensure patient data entry in CRM tool with required details to be filled as per brand requirement

Handle patient queries and providing response from pre-defined FAQs

Broad Area -2: Operational Roles and Responsibilities

Collate health records related data from consenting patients

A) Capture details related to Adverse events reported by patient in pre-defined templates and timelines

B) Capturing Patient detail and upload it to the CRM tool along with pre-defined data points of patients to the real world evidence.

Attend Review calls / Meets with client / internal Leads at regular intervals

Should have good oral and written communication in English and vernacular language as the location base.

Should be flexible to adapt and travel on Adhoc work related requirements.

Should be a self-starter and capable of working in teams.

Coordinate and run review for work allocated with clients, internal teams as assigned.

Execute Small/Medium size Project tasks and schedules

Participate in People Practices – welcoming, communication, apply leaves on the Tool

Receive regular feedback from team members (from clients as well) and undergo program related training and on the job training on a regular basis

Coordination with internal stakeholders to run the operations seamlessly

Skills Required

Qualifications: B.Pharm/ B.Sc (Microbiology, Biotechnology, Dietics, Nutrition) 1– 2 years of experience.
Fluent in English, Hindi and any one regional language (Gujarati, Marathi, Bengali, Kannada, Tamil, Telugu and Malayalam, Assamese, Rajasthani)
Good computer skills
Ability to work in a process driven/ structured environment
Empathy and willingness to listen and relate.
Candidates with two Wheeler are preferred.

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Post Tags : , Varanasi, Uttar Pradesh, jobs in Varanasi, Uttar Pradesh, PATIENT CARE ADVISOR jobs in Varanasi, Uttar Pradesh

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