Patient Care Coordinator – Check Out Desk Job Vacancy in Fort Worth ENT Fort Worth, TX 76109 – Latest Jobs in Fort Worth, TX 76109 – updated today

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Company Name : Fort Worth ENT
Location : Fort Worth, TX 76109
Position : Patient Care Coordinator – Check Out Desk

Job Description : This employee will be the final person our patients interact with before leaving and will have the opportunity to leave a phenomenal lasting impression. At the check-out desk, this position is responsible for scheduling follow up appointments, calculating and collecting balances due, giving additional instructions for the future visit if necessary as well as third party insurance verification, referral renewals and obtaining in-office CT authorizations. The applicant should have the ability to explain patient responsibility including insurance, sliding fee scale and Medicare benefits. They should help identify opportunities for back billing of previous visits based on new insurance and forward information to appropriate person. This position may occasionally be assigned to the check-in desk depending on the need in the clinic.
Position Goal
Provide patient care with utmost customer service, compassion, and integrity to patients/clients in a clinic setting.
Responsibilities
Obtains patient balances for unexpected/unplanned services performed at their appointment. Schedules follow up appointments, including but not limited to specific procedures/tests while providing instructions to the patient for that upcoming visit, schedule in-office CT imaging and office visits, obtains authorization for future in-office CT scans, verifies insurance coverage and benefits for upcoming appointments, may also need to obtain patient information, including demographics and insurance, at check in and update the information in the electronic Practice Management system.

Able to explain the use of Phreesia to all patients and encourages use of the patient portal for communication and payments.
Maintains cash drawer ensuring accuracy and security at all times.
Collects appropriate co-pays and co-insurance utilizing Phreesia and CareCredit during registration and/or exiting patient.
Patient exiting
Review the current day’s charges from the encounter with patient
Review account past-due balance (i.e., ROA, CIB, Bad debt)
Collection of payment and/or promissory agreements in accordance on all pay patients in accordance with policy
Process receipt for patient
Schedule patient return appointment as indicated
Closing
May process daily batch analysis, balancing charges to payments
Process deposit slip; balancing cash and checks
Delivers bank deposit to the Practice Administrator daily
Call Center
Responsible for answering phones and routing the lines, included but not limited to scheduling and confirming patient appointments using an electronic telephone software system and an electronic practice management system (Nextgen)
Performs patient registration.
Ability to explain patient responsibility including insurance, Medicaid, and Medicare.
Identifies opportunities for back billing of previous visits based on new insurance and forwards information to appropriate person.
Properly performs appointment processing
Responsible for updating any financial and demographic information in the PM system.
Works referrals to assure current referrals are in place.
Works return mail and updates demographics in PM.

Performance Requirements

A high degree of organization and accuracy.
Must have strong listening, written and oral communication skills, with ability to communicate clearly.
Must have the ability to understand and respond effectively and with sensitivity to all age spectrums.
Work with various cultural and ethnic groups in a tactful and efficient manner.
Ability to work with diverse staff as needed.
Must be reliable and personable for employee, coworker and patient satisfaction.

Minimum Qualifications

High School Graduate or Equivalent Preferred
One (1) year of Data Entry/Medical Office Experience Preferred
Strong Customer Relations Skills
Possesses willingness to accept orders and to perform repetitive tasks.
Loyal in matters relating to the office.
Has awareness of the need for discretion and keeping confident matters relating to the patients and their problems.
Bilingual (Spanish) a plus but not required

Typical Physical Demands
The physical demands described herein are representative of those that must be met by a staff member to successfully perform the essential functions associated with this position. Because we are committed to inclusion of those with disabilities, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions associated with their position.

Carrying: Transporting an object, usually by hand, arm or shoulder.
Lifting: Raising or lowering an object 25-50 pounds.
Repetitive Motions: Making frequent movements with a part of the body.
Requires working under stressful conditions or occasionally working under irregular hours.
Exposure: To communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinical environment.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Remotely

No

Job Type: Full-time
Pay: $15.00 – $16.00 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday

Supplemental Pay:

Bonus pay

COVID-19 considerations:Staff are required to wear KN-95/N-95 masks at all times except at lunch. Non vaccinated employees are asked to keep their masks whenever in the building and to eat lunch elsewhere. All patients/guests are required to wear masks while in the building.
Work Location: One location

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