Patient Care Representative Ambassador Job Vacancy in JPS Health Network Fort Worth, TX 76104 – Latest Jobs in Fort Worth, TX 76104 – updated today

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Company Name : JPS Health Network
Location : Fort Worth, TX 76104
Position : Patient Care Representative Ambassador

Job Description : Who We Are JPS Health Network is a $950 million, tax-supported health care system in North Texas. Licensed for 578 beds, the network features 75 locations across Fort Worth, with John Peter Smith Hospital -home to Tarrant County’s first and only Level 1 Trauma Center, only psychiatric emergency services site, and the largest hospital-based family medical residency program in the nation – and more than 40 community-based clinics. All told, our network employs more than 7,200 people.
Acclaim is our multispecialty medical practice group featuring over 300 providers serving the JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.
Why JPS? We’re more than a hospital. We’re 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three rules:
1. Own it.Everyone who wears the JPS badge contributes to our journey to excellence. 2. Seek joy.Every day, every shift, we celebrate our patients, smile, and emphasize positivity. 3. Don’t be a jerk.Everyone is treated with courtesy and respect. Smiling, laughter, compassion – key components of our everyday experience at JPS.
When working here, you’re surrounded by passion, diversity, and dedication. We look forward to meeting you!
For more information, visit www.jpshealthnet.org. To view all job vacancies, visitwww.jobs.jpshealthnet.org/ or www.teamacclaim.org.

Job Description:

Description: The Patient Care Ambassador serves as a liaison between patients, family members, visitors and clinical staff to identify concerns and facilitates communication with the patient care team to improve patient satisfaction. This position also provides system access information and hospitality to create an environment that can reduce patients emotional stress and anxiety.
Typical Duties:

Listens to patients and families feedback about level of care and/or facility conditions; determine appropriate health care team member or department, communicate concerns and facilitate resolution. Provide timely feedback to patient.

Communicates with patients, families and other visitors regarding policies, protocols, rights and responsibilities; coach staff and providers on communication styles and cultural perspectives for best patient interaction.
Promotes and make recommendations for process changes to improve overall patient and family experience in JPS system.

Implements educational programs that support patient and family centered care principles.

Maintains professional relationships with community organizations to promote and inform the public about the Office of the Patient and Family Experience and the services provided.

Performs other related job duties as assigned.

Qualifications:

Required Education and Experience:
High School Diploma, GED or equivalent.
3 plus years of experience in a customer service environment.

Preferred Education and Experience:
Bachelors Degree Psychology, Sociology or related field of study.
1 plus year of experience with community public service or teaching experience.
Bilingual skills

Location Address: 1500 S. Main Street Fort Worth, Texas, 76104 United States

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