Patient Care Specialist Job Vacancy in Planned Parenthood Gulf Coast Inc Houston, TX 77023 – Latest Jobs in Houston, TX 77023 – updated today
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Company Name : Planned Parenthood Gulf Coast Inc
Location : Houston, TX 77023
Position : Patient Care Specialist
Job Description : Summary Patient Care Specialists (PCS) help organize and process administrative tasks to ensure patients receive the care they need. In this role, responsibilities will include template building, troubleshooting online appointment scheduling, creating good faith estimates, and providing telehealth support. Essential Functions and Responsibilities Creates provider schedule templates in the EMR Supports online appointment scheduling Produces Good Faith Estimate in accordance with the federal No Surprises Act Assists with scheduling follow-up visits after telehealth appointments Monitors the EMR for tasks and work queues assigned to patient specialist Scrubs Telehealth schedule Manages the group work queues and in-baskets Completes Prior Authorizations Completes and mails Trans Care Service (TCS) letters Schedules/reschedules appointments as needed Participates in achieving revenue, productivity, and efficiency standards as outlined by Supervisor Provides efficient, high-quality patient care Documents all patient interactions in the EMR Appropriately resolves or refers all patient issues, problems and complaints Maintains a high level of commitment to Planned Parenthoods mission and goals Displays professionalism and encourages a positive, team-oriented work environment Ensures patient confidentiality at all times Accepts direction and constructive performance feedback Presents professional appearance Performs other duties as assigned by supervisor Competencies To perform the job successfully, an individual should demonstrate the following competencies: Core Competencies: Computer skills, customer service, dependability, diversity, ethics, initiative, interpersonal skills, oral communication, organizational support, professionalism, quality care, safety and security, teamwork, written communication. Additional Competencies: Adaptability, problem-solving, technical skills, judgment, planning/organizing, innovation. Qualifications Exemplify excellent customer service to patients, visitors, volunteers, and coworkers Ability to work effectively in a team environment Strong verbal and written interpersonal and communication skills: this includes the ability to relate to persons of diverse backgrounds in a non-judgmental, non-directive, and non-biased manner Ability to handle multiple priorities and projects Ability to work with minimal direction Initiative to jump in to support other PCSs tasks Ability to perform duties in a manner that exhibits a commitment to providing quality services and continuous improvement Education and/or Experience High School diploma/GED required Minimum 2 years experience in healthcare-related environment, preferably OB/GYN Experience working with and delivering sensitive patient information Experience with an electronic health records system is preferred. Ability to perform multiple tasks at once and work in a fast-paced environment Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Bilingual preferred Mathematical Skills Ability to add, subtract, multiply and divide into all units of measure, using whole numbers, common fractions, and decimals Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form Ability to deal with problems involving several concrete variables in a standardization situation Computer Skills Basic computer literacy keyboarding, e-mail, word processing, calendar, practice management system, and electronic medical records Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
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