Patient Satisfaction Specialist Job Vacancy in Aspen Dental Phoenix, AZ 85006 – Latest Jobs in Phoenix, AZ 85006 – updated today
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Company Name : Aspen Dental
Location : Phoenix, AZ 85006
Position : Patient Satisfaction Specialist
Job Description : Aspen Dental Management, Inc. (ADMI) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 15,000 healthcare professionals and team members at more than 1,000 health and wellness offices across 46 states in three distinct categories: Dental care, urgent care, and medical aesthetics. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. ADMI provides a comprehensive suite of centralized business support services that power the impact of four consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care and Chapter Aesthetic Studio. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our continued growth, we have an exciting opportunity to join our Field Support team as an Patient Satisfaction Specialist. Our Patient Satisfaction Agent position is responsible for implementing programs supporting Aspen Dental’s patient satisfaction initiatives. This position supports and provides ground level information and problem resolution for the benchmarking tools that measure patient satisfaction for the organization. The chosen candidate will assist our individual dental offices in consistently delivering the highest level of care to our future and current patients.
Responsibilities:
Support our field offices and patients via telephone, email, written correspondence, and online forms to resolve issues such as: billing problems, patient and insurance billing, refunds, and all types of patient complaints.
Assist in the continued development and implementation of a highly successful field support model and standard operating procedures.
Adaptable to work hours of operation for offices in varying time zones
Qualifications:
Bachelor’s Degree preferred, High School Diploma or equivalent required.
Experience with MS Word, Excel, Access, and other standard desktop applications desired.
Excellent written and verbal communication skills required.
Proven success in handling difficult people.
Superior problem solving skills and analytical skills required.
Proven success in the delivery of superior customer service.
Problem solving skills are essential.
Proven desire to exceed internal and external customer expectations.
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