Patient Service Representative Job Vacancy in Urology Partners of North Texas Arlington, TX 76017 – Latest Jobs in Arlington, TX 76017 – updated today

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Company Name : Urology Partners of North Texas
Location : Arlington, TX 76017
Position : Patient Service Representative

Job Description : General Job Description
Under general supervision and according to established policies and procedures, the Patient Service Representative is responsible for inbound/outbound call management which includes patient registration, appointment scheduling, referral management and messaging. Maintains, coordinates and provides high-level scheduling support for the healthcare organization. Delivers a high-quality patient experience through satisfactory call resolution within established protocols.
Essential Job Responsibilities:

Enters patient demographics and schedules office appointments, procedures and consultations and relays pre-visit instructions including paperwork requirements and financial obligations.
Uses computerized appointment system to match physician/clinician availability with patient’s preferences in terms of date, time and location.
Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
Ensures that updates (e.g., cancellations, reschedules or additions) are tracked accordingly to company guidelines.
Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.
Documents clinical questions or concerns in an electronic message format and relays to applicable staff and providers following established triage guidelines and urgent/emergent protocols.
Uses customer service principles and techniques to deal with patients calmly and pleasantly.
Responsible for achieving system metrics to include length of call and number of calls handled during scheduled shift.
Consults with Call Center Manager about any system problems or issues.
Demonstrates a high level of critical thinking and detail orientation
Maintains accuracy and productivity levels as established by department standards.
Performs, organizes and streamlines operational tasks to reduce the potential for errors.
Maintains patient safety and confidentiality at all times.
Travels as required.
All other duties as assigned by Call Center Supervisor.

Job Type: Full-time
Pay: From $16.00 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday

Education:

High school or equivalent (Preferred)

Experience:

Customer Service: 1 year (Preferred)
Computer Skills: 1 year (Preferred)

Work Location: One location

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Post Tags : , Arlington, TX 76017, jobs in Arlington, TX 76017, Patient Service Representative jobs in Arlington, TX 76017

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