People Care Advisor Job Vacancy in bp Houston, TX – Latest Jobs in Houston, TX – updated today
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Company Name : bp
Location : Houston, TX
Position : People Care Advisor
Job Description : Job Profile Summary
Responsible for supporting HR Services by delivering a range of activities which may include payroll services, responding, resolving and/or escalating employee queries, providing operational support within the HR portal, Chat bot and Salesforce CRM tools, or providing guidance and information to employees, managers and HR on complex employee process and data changes, across the breadth of the Workday processes.
Job Advert
Role Synopsis
Services & Solutions is an internal global HR shared services organisation, responsible for delivering centralised and standardised HR services for bp from a number of geographical delivery centres. Services & Solutions – People Care Advisors are the first point of contact for HR related matters; the team are policy and process experts, dedicated to delivering the best experience.
The purpose of this role is to provide guidance and support to colleagues related to People & Culture (P&C) policies and processes. The role holder will also perform P&C transactions and contribute to continuous improvement activities.
Key Accountabilities
Support full employee life cycle query resolution via live channels e.g. chat and case management. Examples queries include:
Life event queries (how to, when, where)
Time and attendance queries (how to, what type, when)
Reward, performance and compensation queries
Coach line managers through employee relations queries
Provide exit guidance and guidance regarding the employee life cycle
Use our operating framework and service enabling technologies to manage queries.
Create, update, triage and/or resolve cases according to our services commitment
Follow defined problem and incident management processes
Proactively seek advice on unclear processes and suggest solutions to problems
Evaluate high risk cases/trends and deliver regular updates to leads
Complete in-scope transactions in people and culture applications
Support basic people and culture system(s) navigation
Promote the use of self-service
Diagnose individual system queries and seek resolution
Perform initial investigation for technical issues and triage them to the centralized application support team
Support proactive project activities
Support new joiners, movers and leavers by providing enhanced care services
Identify and implement continuous improvements opportunities
Support knowledge creation and maintenance
Support global change and implementation projects and cyclical people and culture activities
Essential Education
Higher education qualification (e.g., A level, high school diploma) or equivalent experience.
Local market variation may apply.
Experience in HR or other shared services environment is strongly desired
Desirable Criteria
Foundational knowledge of:
CRM tools
Microsoft 365
Workday or other HR data management system
Why join us
At bp, we believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life, including a generous paid parental leave policy and excellent retirement benefits, among others!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Entity
People & Culture
Job Family Group
HR Group
Relocation available
No
Travel required
No
Country
United States of America
About BP
PEOPLE & CULTURE
People & culture discovers, empowers and cares for brilliant people, and so can you. Together, we can build and enable our culture, emotionally connected leaders and dynamic teams – and help our company achieve its purpose for people and our planet.
Join us and work closely with our business by:
always putting our people first, understanding and responding to their needs, supporting their health, wellbeing and recognising them for great workhiring and developing talented people and empowering them to progressenabling an inclusive and agile culture, where our teams thrive and add valuedeveloping emotionally connected leaders who continuously learn, put others first and enable everyone to be at their bestcreating energising workplaces that enable collaboration and innovation.
Experience Level
Entry
Legal disclaimer
If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test(and alcohol screening/medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. The drug screen requires a hair test for which BP must be able to obtain a sufficient hair sample for analysis (~4 cm/1 ½” scalp, or > 2 cm/¾” body – arms & armpits/legs/chest)
As part of our dedication to the diversity of our workforce, BP is committed to Equal Employment Opportunity. Applicants will receive consideration for employment without regard for race, color, gender, religion, national origin, disability, veteran status, military status, age, marital status, sexual orientation, gender identity, genetic information, neurodiversity/neurocognitive functioning or any other protected group status. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us or have one of your representatives contact us at PeopleCareHouston@bp.com; or by telephone at 833 478 7480 8am-5pm CST/CDT Monday-Friday.
Read the Equal Employment Opportunity is the Law poster and the poster supplement – for more information about Equal Employment Opportunities. (Spanish version)
BP is an equal employment opportunity and affirmative action employer. View our policy statement
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