PM Front Desk Agent Job Vacancy in The Bellevue Hotel Philadelphia, PA 19102 – Latest Jobs in Philadelphia, PA 19102 – updated today

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Full Details :
Company Name : The Bellevue Hotel
Location : Philadelphia, PA 19102
Position : PM Front Desk Agent

Job Description : A PM Front Office Host is responsible for greeting guests on arrival and making them feel welcome and comfortable during their stay. A Host’s priority at all times is to engage with guests in a caring and positive manner, using active listening skills to understand the needs and wants of guests – wherever possible, getting to know them and their preferences on a personal level. A Host is a key contact person and resource for guests throughout their stay and should demonstrate creative problem solving. A Host also plays the important role of ensuring that the departure motivates guests to come back to the hotel at the earliest opportunity.
This position is also responsible for completing night reporting duties as well as duties including guest registration processes and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating a great guest experience. Other duties include:

Display empathy and demonstrate listening skills in all interactions
Manage the registration process to confirm guest information, acknowledge preferences as noted, provide guest with room keys and offer luggage assistance
Tailor interactions based on guests’ needs and available data
Understand and be familiar with hotel room inventory to manage and allocate based on availability and guest preferences
Provide appropriate recognition to members of Hyatt’s loyalty program
Respond accurately to inquiries and offer knowledge of the hotel features/general information
Approach guest issues with compassion and recover service as appropriate
Prepare and balance various reports
General cashiering skills
Work collaboratively and effectively with other hotel departments
Other responsibilities as assigned

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications:

The ideal candidate will have previous front desk, customer service experience and professional presentation
Excellent interpersonal, organizational and communication skills
Basic computer systems knowledge
Opera knowledge preferred
Ability to stand for long periods of time
Fulfill a flexible schedule to include mornings, nights, weekends and holidays
Must be able to support Hyatt’s purpose by identifying opportunities to display authentic human care to guests and colleagues so they can be their best

Job Type: Full-time
Pay: From $16.50 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Schedule:

10 hour shift
8 hour shift
Day shift
Holidays
Monday to Friday
Night shift
Weekend availability

Supplemental Pay:

Bonus pay

Education:

High school or equivalent (Preferred)

Experience:

Hotel experience: 1 year (Preferred)

Work Location: One location

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Post Tags : , Philadelphia, PA 19102, jobs in Philadelphia, PA 19102, PM Front Desk Agent jobs in Philadelphia, PA 19102

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