Practice Administrator Job Vacancy in Esperanza Health Center Philadelphia, PA 19133 – Latest Jobs in Philadelphia, PA 19133 – updated today

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Company Name : Esperanza Health Center
Location : Philadelphia, PA 19133
Position : Practice Administrator

Job Description : SUMMARY: The Practice Administrator is responsible to oversee all the Office Managers at all EHC locations, as well as Medical Records, Call Center, and Patient Access Liaisons. The Practice Administrator is responsible for ensuring patient access to care and for ensuring patient satisfaction with services (including phones, personal interactions, etc.) across all sites.
ESSENTIAL FUNCTIONS

Supervision

Oversee and guide operations in the clerical, medical records, call center, patient access liaison (PAL), and front desk departments
Supervise, coach, and provide support for 3 Office Managers, 3 Medical Records staff, Call Center Supervisor, and PALs; help set priorities and accountability measures
Support direct reports in disciplinary actions for members of their respective teams

Operations

Create and maintain reporting systems to monitor phones performance, productivity, uninsured patient programs, and medical records functions.
Aid direct reports in creating and maintaining high-quality training programs for new hires
Serve as a key leader for HIPAA compliance; perform annual training to all staff to ensure most up to date best practices
Set goals for each department; track, analyze, and make improvements based on department metrics
Construct, operationalize, and evaluate in-clinic patient workflows; suggest changes to COO
Review and analyze all insurance-related contracts and ensure compliance for all agreements entered into by EHC and third-parties
Research and find solutions to out of the ordinary issues that may arise
Oversee and train on EHC customer service model
Work cross-departmentally to ensure the highest quality patient care through maintaining effective clinical workflow practices
Oversee operations for revenue cycle management, sliding fee scale program, and front-end billing

Organizational leadership

Serve as a senior leader in the organization, working collaboratively with other senior leaders to maintain operational excellence
Serve on key committees and give input on strategic initiatives
Coach and mentor employees beyond departments supervised
Demonstrate maturity, thoughtfulness, and leadership in interactions with patients and staff; lead by example
Other leadership duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES

Bachelor’s degree required. Master’s in Public Health or related field preferred
3-5 years of supervision and leadership experience
2 years of experience in a medical practice or institution; FQHC experience preferred
3-5 years of customer-facing experience
Bilingual in English and Spanish preferred.
Demonstrated knowledge of insurances and billing practices.
Demonstrated ability and willingness to do hands-on work, including simple repairs and covering for staff when out.
Experience in problem-solving and managing change.
Experience in Christian ministry; exhibiting spiritual maturity and servant leadership

To carry out its mission, it is of critical importance for Esperanza Health Center (EHC) to keep our patients, families, and workforce safe and healthy and to support the health of our global community. In keeping with this, EHC has mandated all workforce members on-site at any EHC location for any portion of their time be vaccinated for COVID-19. This also includes contractors and EHC volunteers. This vaccine mandate is in alignment with applicable local, state, and federal mandates.

Potential employees may request exemption consideration for EHC vaccine requirements for valid religious and medical reasons. Please note that start dates will be delayed until candidates are fully immunized or valid exemption requests are reviewed and approved.

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