Probation Dispatcher Job Vacancy in Maricopa County, AZ Phoenix, AZ 85003 – Latest Jobs in Phoenix, AZ 85003 – updated today

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Company Name : Maricopa County, AZ
Location : Phoenix, AZ 85003
Position : Probation Dispatcher

Job Description : Position Overview

ABOUT THE POSITION: The Probation Dispatcher plays a vital role in ensuring the safety of the probation department officers in the field by sending and receiving radio transmissions utilizing a multi-channel radio console while maintaining computer aided dispatch systems and other computer programs. This position is responsible for receiving, coordinating and disseminating critical information from various sources while maintaining radio contact with field units to monitor their location and send support as needed. The Adult Probation Communications Center does not receive 911 calls from the public but monitors the safety of employees of the probation departments. We offer generous paid time off, paid sick leave, and 10 paid holidays! We have affordable medical, dental, and vision insurance, and our employees are entitled to coverage by one of several State-sponsored retirement pension plans, our employee assistance program, and wellness incentives. Additionally, our employees have the option of life insurance, disability, a group legal plan, and pet insurance. Click here to learn more! The Communications Center is open 24 hours a day, 7 days a week and 365 days a year. You must be willing to work any and all assigned shifts in order to be considered for this position. New Hires will be assigned to 2nd shift (2:00pm-10:00pm) or 3rd shift (10:00pm- 6:00am) based on the department need. Shift Differentials will be paid based on the shift you are assigned (2nd shift $.50, 3rd shift $.75) This position is located at: 550 W Jackson St. Phoenix, AZ 85003 The hiring process for this position may take two (2) to four (4) months to complete. Candidates will be required to have a complete background/reference check.

Note: The pay range listed above ($18.50 – $23.50) reflects the expected ENTRY pay range for this position based on experience and equity within the Judicial Branch. The FULL pay range of this position is $18.50 to $28.50 hourly. This position is Non-Exempt under the FLSA.

ABOUT THE ADULT PROBATION DEPARTMENT:
The Adult Probation Department of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public’s trust and confidence in the Judicial Branch. Join our nationally recognized Adult Probation Department and become part of an award-winning agency of professionals committed to continuous improvement in the quality of community life by offering hope to neighborhoods, victims, and individuals under supervision.

Position Qualifications

We recognize your time is valuable, so please apply if you meet the following required qualifications: Education:

High School Diploma or GED

Experience:

(1) year of public contact, customer service, multi-line telephone operation, dispatch or two-way radio system experience.
OR

Combined education and experience qualifications:

An equivalent combination of post-secondary education and/or work-related experience may be substituted for the required experience on a year for year basis.

Knowledge, skills, and abilities:

Knowledge of:

Local Geography

Skill in:

Communicating effectively and clearly to others in person, on the phone and over the radio
Operating communications equipment quickly and accurately
Managing a fast paced environment while being able to multi-task by answering phones and taking radio transmissions

Ability to:

Learn the proper use of computer aided dispatch systems
Learn the proper dispatch formats, codes and terminology
Maintain emotional control, remember details, exercise judgment and work effectively at all times including during heavy workloads or extremely stressful conditions
Work as a member of a team with moderate supervision
Transcribe information in an accurate and timely manner
React quickly and calmly in emergency situations
Analyze, organize and prioritize work while adapting to changing priorities as the situation requires

Essential Job Tasks

(This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)

Maintains awareness of the status of field personnel and updates their status in the system
Monitors emergency and general support radio frequencies.
Receives and transmits emergency and non-emergency calls to and from field units, supervisors, administration, support office personnel and other law enforcement agencies via radio, telephone, computer or other communication equipment.
Evaluates incoming radio or phone calls for proper action and initiates proper response.
Creates and maintains manual and/or computer automated records of communications activities.
Answers telephone calls from the public and provides excellent customer service.
Uses various computer systems for data entry, information retrieval and to generate memos, reports, correspondence, and distributes to appropriate sources.

Working conditions:
While performing the duties of this job, the employee will be wearing a headset and is regularly required to speak clearly and hear; see details of objects that are less than a few feet away; sit for long periods of time; stand, walk, use hands to finger handle or feel; reach with hands and arms; and occasionally push, pull or lift up to 20 pounds. Work in an environment with moderate noise level from several sources creating constant activity.

Secured office environment. Must have the ability to work any and all shifts, as assigned based on the needs of the organization.
Shift differentials are available depending on assigned shift. The center is open 24 hours a day, 7 days a week and 365 days a year.
Shifts are determined by shift bid. Most employees will work five (5) x eight (8) hour days per week.
Shifts are 6 am – 2 pm, 12 pm – 8 pm, 2 pm – 10 pm, and 10 pm – 6 am.

The Judicial Branch in Maricopa County is an EEO/ADA Reasonable Accommodation Employer.

Selection Procedure

Attention Current Maricopa County Employees: As of 1/1/2022, the Judicial Branch of Arizona in Maricopa County will formalize themselves as a separate entity and employer from Maricopa County. To learn more about how that may affect you please click here. Judicial Branch Human Resources reserves the right to move forward candidates based on the information provided directly on the application. The hiring authority will select the successful candidate based on departmental needs. Typically, successful candidates are hired at a salary rate up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances. All Judicial Branch offers of employment and continued employment are contingent upon passing a thorough background/fingerprint check. Applicants must completely and fully answer any questions regarding felony and misdemeanor convictions including any convictions that have been expunged or set aside. Failure to include criminal history information is grounds for termination of an offer and employment. A conviction may not automatically disqualify an applicant.

Maricopa County offers a Total Compensation Package that includes competitive salaries and a comprehensive, affordable benefits package. High value is placed on employee well-being and meeting the needs of our employees and their families. Our benefits package is comprised of traditional benefits like medical, prescription, dental, vision, and other health benefits. Employees are supported by various wellness programs including classes, coaching, and fitness center opportunities. Our generous benefit options are some of the best in Arizona and just one of the unique advantages of working for Maricopa County. Below is a representative listing of typical benefits received by most full-time employees. Holidays and Leave Maricopa County observes ten paid holidays per year. Most County employees accrue vacation (starting at three weeks per year for full-time employees) and sick leave (starting at one hour for every 30 hours worked for all employees). Employees also receive paid leave for other needs such as jury duty, civic duty, and bereavement. Medical, Prescription, Behavioral Health, Dental, Vision, and Flexible Spending Accounts We understand how important health care is to maintaining a good quality of life. We also know our employees want to have the freedom to choose benefit plans to best meet their needs. Eligible employees may choose from four medical plan options, an HMO, PPO, and two HDHP (High Deductible Health Plans) with a health savings account. When employees enroll in medical coverage, they are automatically enrolled in prescription and behavioral health coverage as well. There are three dental plans from which to choose, two PPO plans and a pre-paid dental plan that functions like an HMO. As is the case with medical, the plans range in cost, flexibility, and network of providers. The vision plan provides employees and their covered dependents access to routine vision services and materials, including an annual eye exam. For those who wish to set aside pre-tax dollars to pay for eligible healthcare and dependent care expenses, the flexible spending accounts are suitable for that need. Life and Disability Insurance Because life sometimes takes unexpected turns, the County offers life insurance coverage to help employees and their loved ones in the event of death. Basic life and basic accidental death & dismemberment insurance equivalent to one times an employee’s annual base salary is provided at no cost, with the option for employees to purchase additional coverage including spouse and child life insurance. Disability insurance is available to replace a portion of an employee’s salary should they experience a short-term illness or injury. Retirement Eligible employees are covered by one of several State-sponsored retirement pension plans, including the Arizona State Retirement System (ASRS) and the Public Safety Personnel Retirement System (PSPRS). Additionally, there’s the option to contribute to a 457(b) Savings Plan that provides employees with a variety of investment opportunities. For those employees who retire from the County and from their retirement system, and have accrued 1,000 or more hours of sick leave, the County makes a $10,000 contribution to a Post-Employment Health Plan set up on their behalf to be used for payment of eligible out-of-pocket healthcare expenses. Group Legal Plan Maricopa County offers employees group discounts to purchase coverage for legal services such as adoptions, family matters, wills and trusts. Wellness Maricopa County’s Wellness Works program promotes health and wellness for employees and their families by focusing on physical activity, good nutrition, self-care and stress management. Maricopa County offers eligible employees a wellness incentive for completing required activities. By meeting a set of criteria, employees and their families can get reimbursed for participating in a Weight Watchers Program. On-site fitness facilities and fitness classes are provided to employees at various locations around the County. Employees and their families also have the opportunity to receive a discounted fitness club membership at LA Fitness. Employees have access to smoking cessation programs and health-related classes on various topics including nutrition, exercise and stress management. Employees located downtown benefit from an onsite pharmacy and clinic. Every fall, flu vaccines are offered to employees at various County locations. Employee Assistance Program (EAP) When employees and their families are faced with personal issues, confidential, short-term counseling and referral services are available to them at no cost. Employee Discounts Maricopa County subscribes to a service association which provides employees with volume discounts for sporting events, entertainment, and many other services. Commute Options Program (COP) Maricopa County provides free Valley Metro passes for the bus and light rail systems for commuting to/from work; a vanpool subsidy is also provided. Employees can decrease stress, decrease wear and tear on their vehicle and help the environment all at the same time. New Employee Orientation (NEO) NEO provides new employees with information about Maricopa County such as: history, organizational structure, Merit Rules, County policies and procedures, County pay system and benefits and employee programs. Rewarding Ideas/Employee Suggestions Employees are provided with incentives to generate ideas for improvements that result in cost reduction through increased efficiency and productivity, improved processes and procedures and elimination of duplication and waste. Our employees’ ideas could put money in their pocket!! Tuition Reimbursement To promote Maricopa County’s long term employee retention objectives, our employees are eligible to receive financial assistance to continue their education, help make them more productive, enhance their job performance, and equip them to pursue new opportunities within County government. To learn more about the County’s generous benefits, visit the Maricopa County Employee Benefits and Wellness website.

Agency

Maricopa County

Address

301 W Jefferson 8th Floor Phoenix, Arizona, 85003

Phone

602-506-3755

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