Process Associate – L1 Service desk & Floor Support Job Vacancy in Genpact Gurgaon, Haryana – Latest Jobs in Gurgaon, Haryana – updated today

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Company Name : Genpact
Location : Gurgaon, Haryana
Position : Process Associate – L1 Service desk & Floor Support

Job Description : Process Associate – L1 Service desk & Floor Support
Function: Operations
Gurgaon, India
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Process Associate – L1 Service desk & Floor Support
Responsibilities
Level 1 support
Strong customer service orientation
Need to be flexible with both Voice & Non Voice Support
Demonstrated ability to handle multiple tasks with little to no forewarning
Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events
Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
Document & add new issues/solutions to Knowledge Management Repository
Use of soft skills – Listen, Empathy, Courtesy etc.
Utilize professional techniques to retain & delight customers.
Provide quality service & resolve concerns efficiently & professionally
Above all, take full ownership of the Incident from Creation to Closure
Hardware support to Desktops, Laptops, Thin Clients. First level support to Printers, Scanners and Multi-Function Devices.
Installations, Movement, Transfer, surrender of Desktops/Laptops/ Thin Client, Printers, Scanners, MFP’s and mobile devices like iPads etc.
Installation of end points to be done as per organization Hardening guidelines through MDT setup.
Installation, Transfer and removal of business specific applications and their upgrades.
Support New Transitions, Ramp Up’s/Down’s, Business migrations/Site Consolidations Projects.
Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)
Knowledge of Media disposal tools like Kill Disk/Eraser/Degausser.
Provide Hands and Feet support to other IT Teams for any scheduled activities.
Coordination with Vendor Partner for any issues for warranty and other escalations.
Installation, troubleshooting of equipment in data center, mux and hub room. This may include physically upgrading internal system components (CPU, RAM, HBA, memory hard drives, fibre cables, copper, and more.

Minimum qualifications
Graduate in any stream

Preferred:
Good communication skills
Need to be flexible in working from Office
Should have understanding of below Technical Skills:
Basic Networking
Win NT/2000
MS Office 2007, 2010
IE6 & IE8
OS – WinXP, Win7, Win 10
Outlook 2007, 2010, 2016
PC/Laptop/Handheld/Printers
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visitwww.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
JobProcess Associate
Primary LocationIndia-Gurugram
Education LevelBachelor’s / Graduation / Equivalent
Job PostingMar 1, 2022, 4:57:46 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Time

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Post Tags : , Gurgaon, Haryana, jobs in Gurgaon, Haryana, Process Associate – L1 Service desk & Floor Support jobs in Gurgaon, Haryana

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