Program Coordinator Job Vacancy in Pearson Noida, Uttar Pradesh – Latest Jobs in Noida, Uttar Pradesh – updated today
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Company Name : Pearson
Location : Noida, Uttar Pradesh
Position : Program Coordinator
Job Description : We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.
The Program Coordinator /Candidate Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates and test site administrators. They are also responsible for assisting with the operational aspects of client testing programs and handle escalated service-related issues.
Primary Responsibilities
Level 3 Escalation calls
Directly liaising with the US (United States) and EMEA (Europe, Middle East and Africa) lines of business
Ensure candidate results are sent to clients in a timely manner
Prepare client reports
Act as an escalation point for service related problems
Promote client programs and products
Determine additional opportunities and possible operational trouble areas
Input accurate customer information into the database
Assist in training and monitoring call center agents to ensure quality of service
Maintaining the SLA for different LOB’s
Reports
Client Management
Events handling
Qualifications
Education and Experience:
Required education- Bachelor degree
4-6 years experience in a similar/related position
Confident and fluent communicator
High levels of customer service skills
Previously operated in a Level 2 support role
Previous subject matter expert knowledge
Familiar and comfortable working in a busy corporate environment/shifts
Experience in providing application support
Familiar with MS Office
Experienced in collating reports
Desired Candidate Profile:
Excellent oral and written communication skills
Great attention to detail
Problem solving skills
Strong organizing and time management skills
Customer service skills
Effective team working skills
Client and People Management skills
Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.
Job: CUSTOMER SERVICE
Organization: Assessment & Qualifications
Schedule: FULL_TIME
Req ID: 4083
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Post Tags : , Noida, Uttar Pradesh, jobs in Noida, Uttar Pradesh, Program Coordinator jobs in Noida, Uttar Pradesh
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