Quality Associate Job Vacancy in Rightful Connect LLP Indore, Madhya Pradesh – Latest Jobs in Indore, Madhya Pradesh
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Company Name : Rightful Connect LLP
Location : Indore, Madhya Pradesh
Position : Quality Associate
Job Description : Job Brief: -A quality analyst may listen to calls in 3 ways; live, recorded, and side by side while communicating feedback to encourage and discourage certain practices. Quality analysts basically work on a continuous process of evaluating and identifying key behaviors that drive sales and improve customer experience.Responsibilities: -1. Audit calls, emails, chats etc.2. To conduct regular Feedback sessions for Agents.3. To conduct calibration sessions with operations and training team.4. Generating daily, weekly & monthly Quality Reports.5. Should have knowledge of 7 tools of quality.6. Assistance for continual improvement7. Providing trainings to agents on quality parameters, KRA’s and expectations.Requirements: -Excellent English proficiency with very good comprehension and writing.Job Type: Full-timeSalary: ₹18,000.00 – ₹23,000.00 per monthSchedule:Night shiftEducation:Bachelor’s (Required)Experience:total work: 1 year (Required)Language:English (Required)Speak with the employer+91-XXXXXXXXXXExpected Start Date: 01/03/2022
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