Remote Customer Communication Center Representative Job Vacancy in Crash Champions Chula Vista, CA 91911 – Latest Jobs in Chula Vista, CA 91911 – updated today

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Company Name : Crash Champions
Location : Chula Vista, CA 91911
Position : Remote Customer Communication Center Representative

Job Description : Customer Communication Center RepresentativeJob DescriptionContact Center RepresentativeA contact center representative is responsible for communicating through various methods with all customers, insurance companies, business partners and internal repair facilities.Contact Center Representative Job Responsibilities

Schedule our customers for collision repair and estimate appointment by following internal and external Standard Operating Procedures.
Professionally handle large daily quantity inbound and outbound customer communications, as communicated by management.
Assist customers with setting up rental reservations and scheduling tows.
Exhibit a sense of urgency towards daily workload.
Convey empathy and confidence on all internal and external customer interactions.
Respond to inquiries by clarifying, researching, planning, and implementing.
Problem resolution by actively listening to our customers and using all internal resources to create a delighted customer.
Execute job while multitasking across multiple communication channels.
Execute department processes and procedures to maintain assignment integrity.
To keep all company issued equipment in excellent working conditions and report all equipment concerns promptly to the appropriate department for repair or replacement.
Always acting in a manner that creates positive outcomes for our customers.
Able to keep customer and company information confidential.
All other duties as assigned by management.

Contact Center Representative Skills:

Excellent Verbal Communication
Able to Actively Listen
Friendly and Pleasant Phone Demeanor
Computer Based Documentation.
Strong Attention to Detail
Ability to Multitask.
Problem Solving

Education and Experience Requirements:

High school diploma – Required.
MUST BE ABLE TO WORK WEEKENDS-nonnegotiable.
Bi-lingual (Spanish) – Required.
Previous experience in a fast past contact center environment – a plus
Experience in an Omnichannel environment – a plus
Collision Repair Industry Experience – a plus

Location: Westmont, IL
Job Type: Full-time

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Post Tags : , Chula Vista, CA 91911, jobs in Chula Vista, CA 91911, Remote Customer Communication Center Representative jobs in Chula Vista, CA 91911

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