Remote Customer Service Rep $14.00 Starts 4/18 Job Vacancy in MMC Group San Antonio, TX – Latest Jobs in San Antonio, TX – updated today
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Company Name : MMC Group
Location : San Antonio, TX
Position : Remote Customer Service Rep $14.00 Starts 4/18
Job Description : Job Title: Call Center RepresentativeStart date 4/18/2022
Rate of pay: $14.00 or $15.00 for bilingual fluent in Spanish
Location: At home, must live in San Antonio, TX or within 70 milesMonday through Friday schedules anywhere from 8am to 6:30pm
JOB DETAILS
Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
Track and document all inquiries using the applicable systems.
Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
Complete associated tasks according to the established guidelines.
Track and document all inquiries using the applicable systems.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Facilitate translation services for non-English speaking callers according to procedures. Attend meetings and trainings as requested and maintains Up To Date knowledge of all programs and systems.
Job Types: Full-time, Temporary
Pay: $14.00 per hour
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Vision insurance
Schedule:
Day shift
Monday to Friday
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Work Location: One location
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