Remote Customer Service Representative Job Vacancy in Arpeoh Philadelphia, PA – Latest Jobs in Philadelphia, PA – updated today
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Company Name : Arpeoh
Location : Philadelphia, PA
Position : Remote Customer Service Representative
Job Description : Asphire is a strategic partner to some of the best financial institutions. We bring solutions and enhance the customer experience during each customer interaction. We are highly skilled, deeply knowledgeable, and have a wide range of solutions and technology.
We are looking to hire employees who love engaging with customers, answering their questions, clearing up any possible confusion, and sticking with a customer until their problem is solved and they feel fully satisfied.
Compensation: $19.23 per hour + up to $1,500 in quarterly bonuses!
We also offer fantastic benefits!
Medical/dental/vision insurance
Flexible spending accounts
401(k) plan with fully vested matching
Paid time off
Profit Sharing
Pay is bi-weekly
Qualifications
Minimum of 2 years of Customer Service experience
Basic computer knowledge in Microsoft environment and internet
Strong analytical skills with a high degree of accuracy
Ability to work flexible hours
Ability to adhere to a predetermined schedule
Positive attitude and team-oriented
Ability to work in a multi-tasking environment
Troubleshooting and problem-solving skills that potentially lead to process improvement
Home office Requirements
Internet speeds of 25 Mbps (minimum)
Ability to hardwire your computer directly to your router
The following will be provided to our virtual employees:
Laptop
Monitor
Docking Station
Headset
Softphone on laptop
Position Summary
The Service Representative will respond to member inquiries via telephone regarding membership, banking products, services and rates while providing friendly, accurate and speedy service. He/she will also resolve member issues timely and thoroughly, seeking to exceed member expectations on every call. The position will utilize knowledge of products, data systems and web based applications to provide information and remedy member service issues.
Higher level responsibilities will also include the following:
Responding to online banking and bill payment inquiries
Troubleshoot connectivity issues for online banking and bill payment
Resolve ID/password access issues
Prepare professionally written responses to email inquiries, ensuring that the member’s response is completed within established timeframes
Research and resolve member bill payment issues within service level agreement standards
We will also partner with business partners to resolve member disputes and educate members about bill payment functionality for future use. Service Representatives will also be expected to complete all required compliance documentation for wire transfer requests in order to minimize potential fraud. Successful representatives may also be asked to act in a mentor capacity for newly hired representatives.
Asphire has a commitment to excellence and the highest standards of member service. Our values and beliefs are critical to the success and growth of the business and they were all created with a unique cultural foundation.
Essential Duties and Responsibilities
Respond to member and potential member phone inquiries on membership, products and services.
Navigate system applications as needed to resolve inquiries.
Provide timely, friendly, and accurate service in building member relationships; determine member eligibility; provide guidance to members in order to meet their financial needs.
Accurately verify, document, and process all member transactions.
Prioritize workload based on mandatory requirements and member service level agreements.
Safeguard member accounts and information for privacy and accuracy.
Resolve complaints by communicating with other departments and/or partners as needed.
Provide extraordinary service by resolving problems thoroughly.
Perform and process account maintenance, fulfillment requests, research requests, etc.
Work in collaboration with other team members.
Recognize and escalate issues.
Email Inquiries: respond to, resolve and troubleshoot members’ questions /issues. Adhere to response time and quality goals.
Bill Payment: research and resolve complex payment issues. Interact with vendors, payees and members to research issues. Uncover root cause of problems, correct accounts and communicate actions taken to members. Educate members on proper use of service.
Other duties as assigned.
Standards of Performance
Professional representation of Asphire
Job knowledge/timely, accurate and efficient performance.
Adherence to Asphire’s policies and procedures.
Promotes and ensures the highest level of quality member Service is provided to all members.
Confidentiality of all records.
Timeliness of meeting regulatory guidelines.
Compliance of regulatory requirements.
Success in meeting individual, departmental, and corporate goals.
Home office Requirements
Internet speeds of 25 Mbps (minimum)
Ability to hardwire your computer directly to your router
Job Type: Full-time
Pay: $19.23 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Paid time off
Vision insurance
Schedule:
10 hour shift
Day shift
Monday to Friday
Overtime
Weekend availability
Supplemental Pay:
Bonus pay
Work Location: Multiple Locations
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Post Tags : , Philadelphia, PA, jobs in Philadelphia, PA, Remote Customer Service Representative jobs in Philadelphia, PA
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