Remote Customer Service Representative Job Vacancy in CCC Phoenix, AZ – Latest Jobs in Phoenix, AZ – updated today
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Company Name : CCC
Location : Phoenix, AZ
Position : Remote Customer Service Representative
Job Description : About CCC
CCC Intelligent Solutions Inc. is the technology platform for the P&C insurance economy. CCC technology, insights, and support connect industries – insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more – to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCC’s network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020 & 2021. Diverse perspectives and experiences are core to CCC’s success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCC’s tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 7 locations worldwide and is listed on the New York Stock Exchange (NYSE: CCCIS). Find out more about CCC Intelligent Solutions by visiting cccis.com.
Job Description Summary
This position involves the processing of in-bound telephone calls and data entry of vehicle data on potential total loss insurance claims. In this role, individuals will work exclusively with Claims Adjusters from the nation’s top insurers. This is a remote position in which all onboarding and training will be conducted virtually. A desktop computer, dual monitors, keyboard, mouse, web cam and headset will be provided. Starting wage is $16.00 per hour, plus eligibility for monthly incentives and annual company bonus dependent upon performance. This opportunity requires no selling or collections, benefits available from day one and promotional opportunities within 6 months dependent upon performance. Be part of a team that will provide you top-notch training, exceptional support and world class Net Promoter and Employee Engagement Scores.
Job Duties
Receive initial calls and obtain all pertinent vehicle information from potential Total Loss claims
Ensure that all vehicle information is entered into the system completely and accurately
Communicate the vehicle value from the database to the caller
Forward calls on vehicles that require additional research to respective departments
Process other incoming work such as faxed requests and dealer inventory updates while maintaining productivity and quality standards.
Adhere to attendance, production, quality and other metric standards
Qualifications
No prior insurance or automotive experience is required, as we will train individuals with a desire to learn and develop
High school diploma or equivalent
1-2 years prior customer service experience required
Strong verbal and written communication skills
Self-motivated
Attention to detail
Exceptional organization skills with attention to detail
Possess a positive attitude and desire to provide outstanding customer service
Strong technical aptitude
Ability to work independently
Quiet and professional home work environment free of distractions
High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 20 mbps download and 10 mbps upload)
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