Remote Technical Support (call center) Job Vacancy in ADT Commercial Irving, TX 75063 – Latest Jobs in Irving, TX 75063 – updated today
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Company Name : ADT Commercial
Location : Irving, TX 75063
Position : Remote Technical Support (call center)
Job Description : – Remote Commercial Technical Support Representative (Call Center)
– pay rate: $17-19+ (Depending on experience)
– Full benefits, and several opportunities for promotion after 6 months!
What does ADT do and why work for them?
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Position Summary:
Assist customers with system trouble and user operations
Service personnel with advance programming and troubleshooting
Training new personnel and interpret new products and technologies
Work with management and field personnel to find and implement technical solutions for customers.
Assist the department with special projects and uploads and downloads of all panel types.
Essential Duties And Responsibilities include the following: To perform this job successfully, the Commercial Technical Support Rep I may be expected to perform some or all of the duties listed.
Assist customers with technical questions.
Assist technicians with technical questions.
Assist internal customers with technical questions.
Perform remote downloading duties.
Quality Control installations and account setups.
Collaborate with Tech Support and Field personnel.
Schedule branch service calls.
Upload/download all types of panels.
Assist with training Tech Support personnel.
Perform special projects assigned to the department.
Must be able to assist with on call rotation
Troubleshoot a wide variety of diverse products and handle customer grievances.
Position requires weekend, holiday and shift work and may require mandatory overtime.
Assist will all departmental functions as defined by leadership.
Skills:
Must have alarm technology skills, including troubleshooting, installation, monitoring and programming.
Customer Service and problem-solving skills.
Decision making skills and independent judgments are important to this position.
There is continuous need for strong interpersonal, communication, creativity and people skills.
Continuous use of discretion is necessary.
Requires constant reading, writing, speaking and understanding of the English language.
Abilities:
Ability to operate independently with minimal supervision and perform duties with little direction given.
Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Contacts:
Within the Company, contacts are usually made with other departments and locations.
Contacts frequently contain discussion about confidential or sensitive matters necessitating discretion at all times.
Most contact is made on own initiative with about 90% being over the phone and 5% face to face, through email. 80% of all contact is made with customers.
Physical Demands:
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception,
and ability to adjust focus.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock.
The noise level in the work environment is usually moderate.
Must be available in on call situations.
Minimum Qualifications:
High school diploma or General Education Degree (GED) and two to three years experience with various alarm systems and their operation to include experience with Fire Systems, 2-way systems, CCTV and Card Access; or equivalent combination of education and experience.
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
#CXO
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:
Day shift
Night shift
Overtime
Education:
High school or equivalent (Preferred)
Work Location: One location
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Post Tags : , Irving, TX 75063, jobs in Irving, TX 75063, Remote Technical Support (call center) jobs in Irving, TX 75063
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