Retail Operations Analyst Job Vacancy in NRG Houston, TX 77002 – Latest Jobs in Houston, TX 77002 – updated today

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Company Name : NRG
Location : Houston, TX 77002
Position : Retail Operations Analyst

Job Description : At NRG, we’re bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.
Job Summary:
The Retail Operations Analyst I for the Retail Timekeeping team is responsible for the analysis and resolution of timekeeping issues as well as standard business processes supporting the Retail Operations organization. Timesheets are reviewed to ensure time coding is correct, hours entered are accurate, necessary approvals are received and that the timesheets are completed by the set deadlines. There are weekly, and quarterly internal audits completed by the team to review business processes to ensure we are meeting audit guidelines and that correct procedures are being followed. The team maintains employee information in the Agent Tracker database that is used by the reporting team to pull employee data. The team manages Fieldglass onboarding, extensions, and terminations for all call center contractors at our Texas sites.
Essential Duties/Responsibilities:
Employee and Contractor Timesheet administration. Review 1500+ timesheets to confirm correct hours entered, appropriate time off coding used and necessary approvals are received before the final sign offs.
Maintain knowledge of time off scenarios (PTO, Voluntary Reduced Hours, Leave of Absence, etc) in order to answer questions and to accurately approve timesheets.
Demonstrate time management skills in order to meet the quick turnaround time required for timesheet approvals each pay period while ensuring accuracy.
Daily updates to the Agent Tracker database for terminations, coach/supervisor changes, skill group movements and site relocations within Call Center (for all sites including vendor locations) and Customer Care departments for the reporting team.
Complete weekly audits of credits applied and deposits waived within the Call Center to ensure appropriate step actions were followed and when necessary submit Internal Errors if an incorrect process was followed
Monthly review of the Call Center contractor terminations for all sites (including vendors) to ensure that all necessary requests were submitted for termination of system access.
Documentation of timekeeping processes to assist with training / process reviews for employees, management and executives within the Retail teams.
Develop and document training material for cross training within the team.
Strong Leadership skills in order to manage the team’s deadlines to ensure that all timekeeping, audit and reporting deadlines are met.
Provide analytical data of team’s audits and timekeeping results to show the workload each week along with the results in order to find any trends or issues that may need to be addressed.
Demonstrate Project Management skills by leading and completing projects to increase operational efficiencies within the team and within Retail Customer Operations.
Prepare spreadsheets, graphics, and word documents as required for reporting, analysis, documentation, and presentations.
Onboard all call center new hires in Fieldglass as well as updates to pay/bill rates, quarterly extensions and terminations.
Core Competencies:
Demonstrates NRG Power Values
Demonstrates strong customer focus, flexibility, adaptability, and willingness to work with a team.
Demonstrates use of personal judgment and initiative on a variety of issues.
Possess excellent people skills; ability to deal effectively with all personality types.
Ability to prioritize and manage multiple tasks.
Ability to proficiently navigate throughout an integrated system.
Ability to maintain confidentiality.
Integrity
Coachable
Ability to relate well to all kinds of people at all levels inside and outside the organization; build constructive and effective relationships.
Team player and is cooperative; can represent his/her own interests and yet be open to other ideas; credible.
Challenges status quo and offers clear, logical and viable alternatives.
Exhibits analytical and problem-solving skills.
Takes responsibility and is accountable for actions and decisions, regardless of outcome; learns from past experiences; exercises sound judgment; steadfastly leads others for results, very bottom-line oriented.
Capable of working independently; effective at managing multiple projects simultaneously; flexible and able to adapt quickly to new or changing situations.
Excellent interpersonal, written and spoken communication skills.
Working Conditions:
Remote office environment.
Some overtime required as special projects arise.
Minimum Requirements:
High school diploma or GED required.
2+ years’ experience in operations within the energy industry or retail operations in competitive consumer services or consumer package goods.
Strong organizational skills.
Strong oral and written communication skills.
Strong problem-solving ability.
Intermediate or better level of skill in MS Office suite (Excel, PowerPoint, Word)
Analytical skills.
Preferred Qualifications:
Bachelor’s degree from an accredited four-year college or university is preferred but not required
Additional Knowledge, Skills and Abilities:
Strong work ethic.
Attention to detail.
Able to handle multiple tasks simultaneously.
SAP – CCS skills preferred.
Excellent personal computer skills.
Efficient in all MS Office applications, including Access.
Physical Requirements:
Work at home primarily with the majority of work performed on a personal computer in a seated position.
#LI-TA
#CB-TA
NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Level, Title and/or Salary may be adjusted based on the applicant’s experience or skills.
Official description on file with Human Resources

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