Sales& Customer Support Executive Job Vacancy in BenoGroup Gurgaon, Haryana – Latest Jobs in Gurgaon, Haryana – updated today
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Company Name : BenoGroup
Location : Gurgaon, Haryana
Position : Sales& Customer Support Executive
Job Description : Job Category: Mid Level
Job Type: Full Time
Job Location: Gurugram
Salary Range: 20k-25k
Rentickle is one of the largest & fastest growing companies in the online rental space & has served close to 10,000 B2C and B2B consumers since its inception.
In a short span of two years, Rentickle has established the brand in the marketplace and have
been awarded Super Startup of the Year 2016 – 2017 by SuperBrands and Silicon India
Brand of the Year 2017 by Silicon India Magzine. In the Startup category, Rentickle has topped the list for its workplace culture according to Business World survey 2017.
The company has recently raised series A funding of USD 4 Million and has aggressive plans to expand into more geographies & product categories with a vision to become the largest online rental platform by 2020.
Responsibilities:
Managing incoming calls and customer service inquiries
Identifying and assessing customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and
interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Who Should Apply for this role?
Proven customer support experience or experience as a client service representative (0- 2
years)
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication (Both written & verbal)
Ability to multi-task, prioritize, and manage time effectively
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