Seamless Access Representative – Methodist Jefferson – Part Time days Job Vacancy in Jefferson – South Philadelphia, PA Philadelphia, PA 19148 – Latest Jobs in Philadelphia, PA 19148 – updated today

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Company Name : Jefferson – South Philadelphia, PA
Location : Philadelphia, PA 19148
Position : Seamless Access Representative – Methodist Jefferson – Part Time days

Job Description : PRIMARY FUNCTION:
Handle multi-channel interactions in a centralized contact center environment from patients, families
and physicians to schedule, register and financially clear patient appointments. Meet every
transaction with the utmost service and resolve; providing a patient experience that supports our
commitment to efficient and effective connections to care. Interact with a diverse patient base to
ascertain the reason for the call and assist the caller with their questions, concerns or problems with a
focus on first call resolution. Demonstrate commitment to service and follow-through. Follow
departmental protocols to ensure patient safety and accurate data entry.

ESSENTIAL FUNCTIONS:
Schedule patient appointments and register patient across the Jefferson Health System for
primary and specialty care visits and/or at least four outpatient service lines in accordance with
established clinical and insurance requirements to improve access and care coordination.
Utilize Electronic Medical Record (EMR) to complete scheduling and registration, confirm
appointments, verify demographic information, run medical necessity, answer inquiries and
resolve user issues in accordance with established protocols to ensure patient safety, compliance
and departmental policies and procedures.
Coordinate referrals and insurance requirements by obtaining and/or confirming patient
information to ensure the patient receives maximum benefits for services. Assure regulatory and
compliance requirements following local payor coverage determinations.
Access contact center software to answer, coordinate, track, and monitor interactions across
multiple channels of communication.
Maintain qualitative and quantitative individual and team performance targets.
Interact with co-workers, visitors, and other staff consistent with the values of Jefferson.

EDUCATIONAL/TRAINING REQUIREMENTS:
High school degree or GED. Associate degree preferred.
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CERTIFICATES, LICENSES, AND REGISTRATION:
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EXPERIENCE REQUIREMENTS:
Previous customer service experience, preferable in a health care setting.
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ADDITIONAL INFORMATION:
Proficient in the use of computers. Type 35 wpm. Knowledge of medical terminology and
medical terminology used by insurance and managed care health plans. Bilingual skills a
plus.

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson’s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

Jefferson Health delivers state of the art healthcare services to patients throughout the Delaware Valley and southern New Jersey. Jefferson (Philadelphia University + Thomas Jefferson University) provides more than 8,400 students from nearly 40 states and 40 countries with 21st century professional education. Combined, we have over 30,000 employees.

Jefferson Health, with 14 hospitals (seven are Magnet designated by the ANCC for nursing excellence) and 40+ outpatient and urgent care locations, offers a broad range of primary and complex, highly specialized care that touches the lives of more than four million patients annually. U.S. News & World Report has ranked Thomas Jefferson University Hospital among the nation’s best in eight specialties. Jefferson Health also includes the NCI designated Sidney Kimmel Cancer Center; it is one of only 70 such centers in the nation.

Thomas Jefferson University has ten colleges and three schools that offer more than 160 undergraduate and graduate programs. Our University is dedicated to inter-professional and transdisciplinary approaches to learning that offer a vibrant and expandable platform for professional education. Through this unique model, we are preparing our students for current and yet to be imagined careers.

As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.

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