Social Care Advocate (Work from Home) Job Vacancy in Amazon.com Services LLC Mesa, AZ 85215 – Latest Jobs in Mesa, AZ 85215 – updated today

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Amazon.com Services LLC
Location : Mesa, AZ 85215
Position : Social Care Advocate (Work from Home)

Job Description : Must be available to be on-site at the office as required for training or specified meetings.
High school diploma or equivalent
Excellent verbal and written communication skills
Minimum of one year call center experience
Minimum of one year demonstrated ability to drive results within a team
Demonstrated ability to prioritize, multitask and problem solve
Open to a flexible schedule which may include evenings, overnights, and weekends
Hardwired DSL, Cable, or Fiber Optic internet (Satellite or wireless internet connections are prohibited)
Meet a minimum of 10 Mbps download and 5 Mbps upload speed
Provide a private work space that is free of any extraneous noises and distractions
Agree to Amazon’s Work from Home Agreement. Please watch our Work from Home Agreement
Ring is looking for a dynamic social media advocate with the ability to uphold the Ring brand with professionalism and customer obsession. Are you a driven, organized, and self-motivated individual who can positively engage with customers and team members in a collaborative environment? Come join our Social Care team and find out how Ring is making neighborhoods safer through affordable, effective, smart home security devices.

Responsibilities:

On a daily basis, you will ensure inquiries are met with urgency when responding on behalf of Ring to customers on social media. You will also be a part of information sharing, troubleshooting, professional conversations, and conduct in addition to creating a friendly, neighborly sense of community online
Manage incoming social media messages
Interact with our followers on social media, engaging them in positive conversation to become Ring ambassadors
Analyze, research, and explain troubleshooting solutions to customers who are encountering software and/or hardware challenges to elevate their Ring experience
Work with upset customers to find the root of the problem and provide them with white glove service
Escalate trends, product issues, and agent and customer feedback
Partner and communicate with cross-functional teams and stakeholders to drive efficiency and innovation
Display a positive work ethic, strong interpersonal skills, adherence to company policies, and a commitment to excellent customer service
This position requires that you handle various contacts types including; Chat, Email, Inbound and Outbound voice calls with our Customers
Ring’s Social Care team is the brand voice of Ring on all social media platforms, directly impacting customers. The Ring Social Care team monitors and responds to customers on multiple Ring social media accounts. By empowering frontline team members with easy to use tools, training, and reliable workflows, our vision is to leave lasting impressions on customers where ownership is not only defined by our ability to fix the problem, but also by our ability to serve and share the voice of the customer.

Must be available to be on-site at the office as required for training or specified meetings.
High school diploma or equivalent
Excellent verbal and written communication skills
Minimum of one year call center experience
Minimum of one year demonstrated ability to drive results within a team
Demonstrated ability to prioritize, multitask and problem solve
Open to a flexible schedule which may include evenings, overnights, and weekends
Hardwired DSL, Cable, or Fiber Optic internet (Satellite or wireless internet connections are prohibited)
Meet a minimum of 10 Mbps download and 5 Mbps upload speed
Provide a private work space that is free of any extraneous noises and distractions
Agree to Amazon’s Work from Home Agreement. Please watch our Work from Home Agreement

This post is listed Under Jobs in general jobs

Post Tags : , Mesa, AZ 85215, jobs in Mesa, AZ 85215, Social Care Advocate (Work from Home) jobs in Mesa, AZ 85215

Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company