Student Services Supervisor (Admissions and Records) Job Vacancy in Maricopa Community Colleges Phoenix, AZ – Latest Jobs in Phoenix, AZ – updated today

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Company Name : Maricopa Community Colleges
Location : Phoenix, AZ
Position : Student Services Supervisor (Admissions and Records)

Job Description : Salary Range

$58,021 – $75,427/annually, DOE

Grade

Grade 117

Work Schedule

Monday – Friday, 8am – 5pm; some evenings and weekends may be required Summer Hours: Monday – Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?
Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?
Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!
About Us
What’s Currently Happening at Maricopa

Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
One of the largest community college systems in the country
2020 Healthy Arizona Worksites Program recipient
Named 19th Best Employer for Women by Forbes
2019 No. 42 in Arizona’s Best Employers

Campus Statement

Phoenix College (PC), the first public junior college in Arizona, welcomed its first students on September 13, 1920. In 1962, PC transitioned to a community college that is part of the Maricopa Community College District . Currently, PC serves an ethnically-diverse student population and is a Hispanic Serving Institution (HSI) with over 17,000 students; PC proudly champions for social justice, equity, and access. The majority of our students are part-time, first-generation students seeking career technical education or university transfer.
With over 150 degree and certificate programs , Phoenix College embraces a learning-centered approach to ensure quality teaching and learning. We strive to prepare our students to meet their unique goals — university transfer, career training and advancement, and lifelong learning. Join our community of educators to make a difference with us.
Phoenix College continues to offer accessibility to students while maintaining a high-quality education. Notably, PC was recently named one of the top 150 Community Colleges eligible for the Community College Excellence Program. Join our top-tier faculty and staff as we continue to innovate and lead in higher education.

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.
Benefits & Perks Options

Paid observed federal holidays & additional paid time off throughout the year
Arizona State Retirement System (ASRS) & 12.41% Employee Contribution Match
Paid vacation, sick, and personal time (if applicable)
Multiple health and dental insurance coverage plans
98point6: Reach a doctor 24/7
Flexible Spending Accounts (FSA)
Maricopa Perks & Gears Discount Program
Employee assistance program (EAP)
$4,000 Annual professional development growth funding (if applicable)
Tuition reimbursement for employee and dependents (if applicable)
Revised summer work schedule
Maricopa Employee Health & Wellness Program
Employee recognition opportunities
Public Service Loan Forgiveness

Job Summary

Admissions, Records & Registration is looking for a dynamic individual to work within the learning college as a Student Services Supervisor. In this role, you will be responsible for developing, coordinating, and supervising student services program functions and activities. This position also provides program oversight and supervises the delivery and administration of program services.
Please take time to review Phoenix College’s Learning College philosophy at http://www.phoenixcollege.edu/learning-college.

Essential Functions

35% Hires, trains, plans, organizes, assigns, evaluates, supervises, reviews, and evaluates the work of staff, addresses concerns, resolves problems; composes, edits, and prepares correspondence and reports; conducts performance appraisals and implements developmental plans for staff, prepares and conducts staff training. Keeps abreast of policies/procedures and communicates to customer service staff through written and verbal communication; develops procedures including computerized and/or manual systems to support area requirements.
20% Oversees the day-to-day activities of multiple enrollment services/admissions, records and registration activities/functions and staff, including in person, telephone, online chat services, email, and mail. Assists families and students by providing enrollment information; resolves student enrollment-related issues and concerns.
20% Researches, analyzes, interprets and evaluates program and industry trends, program data and related regulations; implements program and operational changes related to strategic plans; monitors operational compliance with policies and regulations; serves as a representative and coordinates collaborative efforts with internal and external stakeholders, agencies, and/or community and educational partners; develops, recommends, and implements policies, goals and objectives; implements quality assurance to include regular review (e.g., spot checking) to ensure accuracy of completed transactions; prepares, works, and reconciles reports related to enrollment in order to comply with District and governmental requirements/regulations.
15% Generates up-to-date, accurate and complete data and information to be used in decision-making processes; evaluates data to ensure department is adhering to certain laws, regulations and procedures; prepares statistical reports as needed. Plans, manages and oversees some administration of budgets.
10% Ensures compliance with state, federal and district regulations; advises and enforces college policy relating to student services; serves on college and district committees; develops and maintains partnerships with educational institutions, the community and other organizations to provide a wide range of enrollment services to students; serves as a liaison with the community and business and industry as it relates to campus activities and services; performs related duties as assigned.

Minimum Qualifications

Bachelor’s Degree from a regionally accredited institution in education, sociology, business administration or directly related field and four years of student services or related experience.
OR
An Associate’s Degree from a regionally accredited institution in education, sociology, business administration or directly related field and six years of student services or related experience.
OR
A High School Diploma or GED from a regionally accredited institution, eight years of student services or related experience

Desired Qualifications

1. Master’s degree
2. Two (2) or more years’ experience working in an Enrollment Services/Admissions, Records & Registration in a student affairs college setting providing problem resolution and front-line customer service and telephone support
3. Two (2) or more years’ experience demonstrating knowledge of leadership skills, team building, and mentoring staff and developing cooperative working relationships with persons contacted in the course of performing assigned duties.
4. Two (2) or more years’ experience working with statistical data, working a myriad of reports to reflect accurate data, and reporting results based on the level of understanding of the audience receiving the information.
5. Two (2) or more years demonstrated program and/or project management experience along with providing professional development training for staff and students
6. Two (2) or more years’ experience with the use and maintenance of online and/or web-based delivery of programs and services such as queue management system, interactive online forms, electronic form submissions
7. Two (2) or more years’ experience working with an online Student Information System, particularly in the areas of transcript evaluation, graduation, and enrollment processes, and a Customer Relations Management (CRM) system
8. Two (2) or more years’ experience working with state and/or federal regulations
9. Two (2) or more years’ experience working with a diverse population of students, staff, and faculty

Special Working Conditions

Work is routinely performed in an indoor, office environment.
May be required to lift or carry up to 25lbs.
May be required to work evenings and weekends.
May be required to work at multiple sites or locations.
May be required to sit for a prolonged period of time; viewing a computer monitor.

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.

Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
Indicate whether former or current employment is Full-Time or;
Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date

Open until filled; First review of applications will be Febraury 14, 2022
Applications will be reviewed every two weeks after.

EEO Information

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX

Title IX of the Education Amendments of 1972, states: “No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance.”
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators .

Clery Act

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges , as required under the Clery Act, is available at this link Clery Act

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