Support Executive (Full-Time) Job Vacancy in RankWatch Gurgaon, Haryana – Latest Jobs in Gurgaon, Haryana – updated today

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Company Name : RankWatch
Location : Gurgaon, Haryana
Position : Support Executive (Full-Time)

Job Description : Number of Openings: 1
Minimum Work Experience: 1+ Years
Role: Full-Time

Job Description
Handling incoming calls & providing technical support to subscription plans to the customers.
Handling Live Chat on RankWatch and other mediums.
Handle and spearhead customer retention.
Excellent communication & convincing skills with fluency in English.
Should be able to multi-task calls (Type & Talk), Should be an avid listener.
Interact with the customers to resolve their queries related with hardware/software issues on RankWatch
Respond to request for support and assistance from customers.
Flair & Passion for Support.
Strong customer service skills.

Job Specification:
Ability to close deals through support and internal queries.
Excellent communication skills in English.
Should be able to engage the customer in a conversation and avoid dead air on calls.
Accurately capturing required customer details in CRM.
A high degree of self-motivation and drive.
Ability to work both, independently and as part of a team.
Meet Call Quality requirements as outlined via Call Monitoring Guidelines.
Meet TAT’s as outlined in the TAT Guidelines

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Post Tags : , Gurgaon, Haryana, jobs in Gurgaon, Haryana, Support Executive (Full-Time) jobs in Gurgaon, Haryana

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