Technical Support/Customer Service Specialist Job Vacancy in ESC Region 11 Fort Worth, TX 76108 – Latest Jobs in Fort Worth, TX 76108 – updated today

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Company Name : ESC Region 11
Location : Fort Worth, TX 76108
Position : Technical Support/Customer Service Specialist

Job Description : Job Title: Technical Support/Customer Service Specialist Department: IT FLSA Status: Non-Exempt Pay Grade: 204 Work Days: 226 Reports To: Sr. Systems Administrator
Primary Purpose To provide support for the Audio/Visual needs of external workshop presenters and internal personnel. Provide technical support for video conferencing events for ESC Region 11 and districts. Provide Level 1 end-user technical support. Focus on the customer experience including major conferences and events to ensure customer satisfaction.
Qualifications To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Certification: Associates degree A/V Experience preferred
Special Knowledge/Skills: Team oriented attitude and desire to work collaboratively with ESC staff and district personnel. Ability to communicate with non-technical users; enjoys working with people; good teaching and communications skills. Technology competency levels comparable to those required by the State Board of Educator Certifications for all beginning teachers. Skills and understanding in teleconferencing, audio/visual connectivity, and computer applications for management and communications purposes. Such alternatives to the above qualifications that may be acceptable. Strong organizational, communication, public relations, and interpersonal skills.
Experience: Successful experience in: o Troubleshooting/training teachers and/or other adults. o Troubleshooting/maintaining hardware, software, and telecommunications equipment. o Managing inventory of equipment.
Essential Duties and Responsibilities This list of essential functions is not exhaustive and may be supplemented. Actively participate in and/or provide leadership for inter-departmental teams to help improve student performance in the region, to improve the ESC’s internal operations, and to meet the established goals and objectives for the ESC. Is responsive as first point of contact to all stakeholders in the education community. Model effective uses of technology in personal productivity and instructional applications. Coordinate equipment needs and sound requirements with workshop presenters. Assure that all equipment is in working condition and setup prior to workshops. Maintain an inventory of all A/V equipment and administer a checkout system for A/V equipment. Maintain an inventory of bulbs, batteries, and other frequently consumed items and replace as needed. Update and reprogram meeting room monitors and signage as needed. Support Help Desk and provide documentation for technical assistance administered to internal and external clients. Act as backup to help desk as needed. Provide support and training for ESC staff on the proper use and functionality of the presentation stations. Perform other duties as assigned.

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