TechOps Application Support Engineer-1 Job Vacancy in S&P Global Noida, Uttar Pradesh – Latest Jobs in Noida, Uttar Pradesh – updated today
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Company Name : S&P Global
Location : Noida, Uttar Pradesh
Position : TechOps Application Support Engineer-1
Job Description : Department overview
The IHS Markit Equities Data and Analytics (EDA) business line within IHS Markit financial services provides market leading products and key market analytics to a broad range of industry participants for Securities Finance, DeltaOne (Index and ETF products) and Dividend Forecasting.
Within the EDA business line, IHS Markit DeltaOne provides a comprehensive view of the global ETP market to support the needs of all ETP market participants.
Our ETP product suite aggregates and generates crucial information, including ETP provider details, daily portfolio compositions, dividends forecasts and analytics datasets. Our solutions meet the needs of all ETP market participants, from ETP issuers and buy-side investors to brokers and market makers.
Position summary
We are seeking an experienced, technically strong TechOps Engineer to join a global team that delivers specialized technical support of major product deliverables and availability of our DeltaOne solutions. This role focuses on continuously improving support processes through collaboration centralizing on proactive, technical and innovative engagements across business stakeholders, operations and development teams.
Duties & accountabilities
Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner
Immerse in the business domain, identify and implement innovative solutions and technologies that enhance system and application monitoring
Demonstrate excellent communication skills valuable for managing service incidents and working collaboratively with other teams
Implement and monitor system alerts for early detection and mitigation of potential service incidents
Involve and contribute solutions that address system and application vulnerabilities
Constantly coordinate with product and development teams to ensure support readiness of new releases and enhancements
Work on tooling, solutions and automation of operational support functions
Business competencies
Education and experience
University Graduate with Bachelor’s Degree in Computer Science or Computer Engineering related degree
Extensive experience in an Application Support role
Experience working on AWS cloud technologies (Lambda, SQS, SNS, S3, Dynamo DB, Step Functions, EC2, Fargate etc.)
Must be knowledgeable in SDLC and experience in raising development bugs – including priority assessment, high quality analysis, and detailed investigation
Must have fundamental working knowledge of RDBMS (Oracle, SQL server and RDS) – including stored procs, complex joins, database query plan analysis and monitoring
Broad knowledge of server administration across different operating systems such as Linux and Windows technologies. Good shell scripting experience is a must. Ability to use python scripting is an advantage
Ideally familiar with monitoring tools such as DataDog, PagerDuty, Splunk and Centreon
Demonstrable experience of working on highly transactional, available and scalable business critical systems
Good understanding of software architecture; understanding component and application breakdown and interaction
Commercial awareness
Knowledge of, or experience of working in the financial services industry would be a plus
Excellent understanding of software systems and technology
Good understanding of software support team functions and a solid understanding of the end to end application development process.
A strong desire to keep up with all of the latest developments in related technologies
Personal competencies
Personal impact
Confident individual who can represent the team at various levels.
Excellent analytical and problem-solving skills
Ability to carry out business impact analysis and prioritize tasks according to severity and importance
Communication
Must be a strong communicator both written and verbally in English
Excellent listening, presentation and interpersonal skills
Ability to communicate ideas in both technical and user-friendly languages
Teamwork
Ideal candidate is a self-starter capable of working independently as well as contribute to the team’s requirements
Be able to work flexible shift hours including weekends to meet work requirements and project deadlines
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Equal Opportunity Employer:
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only:
The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
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