Teleradiology Customer Support Job Vacancy in ONRAD, Inc. Phoenix, AZ 85018 – Latest Jobs in Phoenix, AZ 85018 – updated today

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Full Details :
Company Name : ONRAD, Inc.
Location : Phoenix, AZ 85018
Position : Teleradiology Customer Support

Job Description : Job Description:
Remote Position hiring only in the state of Arizona (Hiring for Day shift, Swing shift and Graveyard)
An Operations Technician at ONRAD Medical Group is responsible for the coordination of exams to be read by ONRAD radiologist. This process requires processing incoming orders and images on company provided equipment, matching orders, and images, ensuring all necessary data has been included, identifying and trouble-shooting non-technical issues and assisting radiologist and technicians when additional information is needed, or conference calls are requested. Customer Support Operations Technician are also responsible for handling inbound customer calls and initiating outbound calls as needed professionally & respectfully. Timely and continuous communication for duration of shift in team setting required. Multi-tasking, following procedure & policies, follow-up, extreme attention to detail, self-motivation and sense of urgency while working in fast paced environment is critically required.
Job Duties

Process, monitor and match patient images and orders continuously
Perform data entry off faxed orders to build orders
Inbound customer calls for duration of shift
Perform outbound calls requesting missing images, paperwork and/or any missing or additional data or images requested by radiologist as needed
Monitor Critical Findings Alerts and perform outbound calls immediately
Receive inbound calls and assist our clients with faxing reports, transferring phone calls, requesting addendums and consulting with Onrad doctors as needed
Identify and trouble-shoot issues
Provide documentation of all study activity
Monitor emails for urgent updates continuously
Other duties as assigned

Skills/qualifications:

Caring and Empathetic
Customer/Client Focus
Telephone etiquette skills essential
Professional, courteous, and respectful demeanor
Ability to multi-task
Extremely detail oriented.
Ability to work in a fast pace, collegial environment
Strong organizational and prioritizing techniques. Ability to work in a team environment as well as work independently.
Strong sense of urgency.
Detail oriented, self-motivated, a problem solver and a team player
Fast Learner and efficient in learning to use new computer software
Ability to navigate multiple computer screens and browsers quickly and accurately
Strong communication skills & professional demeanor
Reliable Internet Provider Required
Minimum of High School diploma or equivalent (GED)
Medical background a plus
Call Center Experience a plus

Job Type: Full-time
Pay: $16.00 per hour
Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Day shift
Night shift
Overtime

Ability to commute/relocate:

Phoenix, AZ 85018: Reliably commute or planning to relocate before starting work (Preferred)

Education:

High school or equivalent (Preferred)

Work Location: One location

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Post Tags : , Phoenix, AZ 85018, jobs in Phoenix, AZ 85018, Teleradiology Customer Support jobs in Phoenix, AZ 85018

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