TM/SDM- F&A- PEX Job Vacancy in Golden Opportunities Delhi, Delhi – Latest Jobs in Delhi, Delhi – updated today
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Company Name : Golden Opportunities
Location : Delhi, Delhi
Position : TM/SDM- F&A- PEX
Job Description : Must have experience in BPO Industry Must be certified Green Belt/ Black belt with excellent command in Lean/Six Sigma methodology Preferably in F&A domain with a core exposure in Digital Transformation. Installs process excellence support for program governance, project reviews, communications, training, certifications and rewards. ? Utilize Lean, Six Sigma and change management methodologies and have appropriate levels of certification for the role? Must have undergone transformation, Reengineering, Continuous Improvements, Process Reengineering, Lean projects etc. Identifies apt processes for Automation, Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases Lead Automation program plan to deliver requirements fitting in to the overall program plan and drive UAT and go-live in an identified account Drive realization of target FTE benefit, Business impacts Drive assessment to build a validated line of sight for automation in conjunction with operations and customers Use of statistical models and forecasting techniques to forecast or predict volumes, capacity, customer behavior, Customer journey Data aggregation and data mining techniques which help provide insights into past data in the form of dashboards, reports, etc. Oversee project execution on multiple projects and take action in case of slippages People management ? supervise project team Manage client expectations on overall project delivery Review key deliverables before they are presented to the client Both formal and informal coaching of team(s) ? both client and internal
Additional Information
JOB CODE:
GO/JC/15210/2022
EXPERIENCE:
7 – 12
LOCATION:
Delhi NCR
EDUCATION:
Any Graduates
VERTICAL:
Quality
FUNCTIONAL AREA:
ITES/BPO/Customer Service
INDUSTRY:
ITES/BPO/KPO
CONTACT PERSON NAME:
Ramya
CONTACT EMAIL:
ramya@gojobs.biz
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